Jeff Rachlin

Jeff Rachlin is Chief Customer Officer at Everbridge, where he leads global solution engineering, technical support, account management, professional services, and value realization initiatives to help organizations build resilience and effectively manage critical events. He is focused on driving measurable customer outcomes, strengthening adoption, and ensuring long-term customer value across Everbridge’s platform.

Jeff is a seasoned customer success executive with a track record of building and scaling high-performing CX organizations across enterprise software companies. Prior to Everbridge, he served as Chief Customer Officer at Everlaw and Menlo Security, where he led global customer experience functions. He has also held leadership roles at Cisco, OpenDNS, Gigya and ServiceSource.