Everbridge IT Alerting Enables Rapidly Growing Number of Enterprises to Resolve IT Incidents Faster, Minimizing Business Impact
Need for Incident Response Automation Solutions Has Never Been More Pressing In today’s digital world, across all industries, almost every business transaction is processed via computer applications or mobile apps. IT teams around the world must be prepared to respond to service disruptions and interruptions at a moment’s notice. Incidents are different in nature, ranging from data center outages, application failures, website slowdowns, cyber-attacks, data breaches and distributed denial of service (DDOS) attacks. As a result, business critical application downtime has become a bigger nightmare for most organizations. A recent Everbridge survey shows that the average cost of downtime is $8,662 per minute, and companies take 27 minutes on average to engage the right team of responders. Everbridge’s experience with customers who have automated the IT response process shows that companies could reduce this average time to 5 minutes or less, saving an average of $190,000 per major IT incident – and significantly improving worker productivity. “When major IT incidents happen, the time it takes to respond is critical,” said Vick Vaishnavi, General Manager of the IT Alerting and IoT Business Unit at Everbridge. “The right information has to get to the right people instantaneously, in order to expedite the response process. The faster the response, the less costly the incident ultimately is – and the more confident end users and customers will feel about service being restored soon.” Everbridge IT Alerting Customers Have Doubled in the Past Nine Months The number of customers using Everbridge’s IT Alerting solution continues to grow, doubling since November 2016. IT Alerting customers include: Alexion Pharmaceuticals, Choice Hotels, Digital Reality, Express Scripts, Ericsson, Facebook, Penn State Health Milton S. Hershey Medical Center, Sierra Nevada Brewing Company and Xerox. Customers continually leverage IT Alerting to globally scale their IT response activities and minimize critical service and technology disruptions. IT Alerting offers the ability to coordinate response team groups, calendars and activities on a global scale, enabling faster time to incident awareness and resolutions, while also ensuring that employees and executives are kept informed of the incident status. Examples of customer value include:
- A leading US based home improvement company has seen the average time to engage the IT response team reduced by 50 percent, from 6 minutes to 3 minutes.
- A global financial service institution now has more than 11,500 IT resolvers, 3,324 groups and calendars under management in the system. It triages over 36,000 incidents each month. Since deploying IT Alerting, it has been able to streamline communications between team members and improved its SMS reach by 20 percent.