Automated Notification Processes for Critical Communications
When your first responders are confronted with an active shooter, or in the event of an alert, can your AOC initiate a response in seconds—and does this response follow your playbook 100% of the time? By automating all of your notification procedures and integrating with your existing sensors and alarms, Everbridge enables your team to communicate clearly and effectively with first responders, management, all badged personnel, and even frequent airport passengers via multiple contact methods.
“In an Alert situation, notifications to airport responders that formerly took more than 20 minutes now take less than two, allowing our personnel to focus their energy on managing the crisis rather than sending the notifications. Everbridge offers the most customized and feature-rich product out there, while at the same time providing the ultimate in ease of use.”
– Justin Cory Bond, Kansas City Aviation Department
key functionality
Life safety and employee/passenger accountability
Real-Time Employee Accountability
If there is an explosion or fire in a terminal, launch interactive polling notifications and immediately confirm the safety and whereabouts of all badged employees who work in the impacted area. This allows management to keep the pulse of the entire organization, even in times of crisis.
AOC Automated Interface
When the pressure is on in the control center environment, provide personnel with an easy-to-use interface with customized drop-down menus and built-in response paths, dramatically reducing human error while speeding response.
Critical operations and physical security
Airport Emergency Conference Notifications
Convene on the fly using an instant conference notification, which places outbound calls to targeted teams and immediately connects participants to an Everbridge-hosted conference bridge—there are no phone numbers to dial, PIN numbers to enter, or seconds lost.
Trigger Notifications
Integrate existing system sensors and operational alarms to trigger automated notifications to the appropriate response personnel who are on-call for each incident or alarm, with or without human intervention.
Automated Lightning and Severe Weather Alerts
When severe weather threatens operations, or lightning is within 10 or 4 miles of your airport, automated notifications are delivered to operations, management, and airport tenants. Confirmation of receipt ensures messages reach the appropriate personnel.
Capital Project Communication or Storm Recovery
Instantly add teams of local responders or contract workers who are on your airport for a specific project or storm cleanup, facilitating immediate and effective communication without integrating these temporary workers with the airport’s database of permanent, badged personnel.
Legal and regulatory requirements
Auditable Incident Log
As airport personnel launch new broadcasts or add journal entries to ongoing incidents, an off-premise, auditable record is created and automatically archived. This report contains time-stamped line items, providing an excellent tool for post-incident analysis and legal risk mitigation.
Only Everbridge offers technology + expertise
Technology
Anytime, Anywhere Access
Access the system from anywhere and reach first responders, employees, and management. Everbridge is so easy to use that a non-technical person can send a message effortlessly.
Easy Data Management
Synchronize employee information from existing HR or financial databases automatically, or have employees subscribe and manage their information from within your internal systems through a password-protected portal. Flexibility and ease of use ensure you always have the most up-to-date information when you need it.
Communications Integration
Everbridge integrates with technologies such as security systems and sensors, smoke detectors, weather alerting technologies, IT system alarms, on-premise sirens, loudspeakers, digital signs, and more for a layered communication approach.
Instant Passenger Updates
Allow your ridership to sign up for notifications of any delay or disruption of service via an opt-in portal that is easily integrated into your website, dramatically increasing customer satisfaction and reducing the number of complaints filed.
Intelligent Reporting
The Everbridge system compiles results in seconds for quick, informed decision-making in real time. Detailed reports and ad-hoc reporting provide the flexibility you need for analysis and trending while serving as an audit trail for compliance requirements.
Emergency Notification in the Cloud™
Leveraging cloud computing, Everbridge lowers costs, provides flexibility, and creates a more secure computing environment without software, hardware, or internal telephone networks to purchase and maintain.
AOC Automated Interface
When the pressure is on in the control center environment, provide personnel with an easy-to-use interface with customized drop-down menus and built-in response paths, dramatically reducing human error while speeding response.
“As a long-time Everbridge client, we’ve been consistently impressed with their robust platform, as well as their understanding of the airport operations environment and their efforts to tailor the product for our specific needs.”
– Jim Hewitt, DFW Airport Operations
Only Everbridge offers technology + expertise
Expertise
Program Strategy
Everbridge provides a holistic solution for the airport operations environment. Leveraging years of industry experience, we tailor your emergency notification initiatives, establish policies and procedures, review crisis communication methodologies and best practices, and train your team.
Training
Everbridge provides ongoing training for your organization at no cost, and because Everbridge serves clients in more than 100 countries, this training is available around the clock to all personnel on all shifts.
Best Practices
Everbridge has developed proven processes and best practices based on years of working with our airport clients as they develop and implement notification solutions for crisis situations, as well as routine operational communication.
Expert Access
Everbridge’s Client Services team is made up of highly experienced, credentialed professionals with years of boots-on-the-ground experience serving first responders and operations teams from airports large and small.
Dedicated Account Management
With a deep understanding of the specific needs and challenges of the airport operations environment, we help you make the most effective use of the Everbridge system.
24/7/365 Support
Everbridge provides clients with 24/7 client services and technical support, as well as 24/7/365 live operator access via the Everbridge NOC, where communications engineers are standing by to send broadcasts on your behalf in any situation, day or night.
Continuous Innovation
Everbridge focuses exclusively on incident notification and works hand in hand with airport industry thought leaders to continually refine our solutions and anticipate your evolving challenges.
