2019 Impact Award winner Lowe’s Companies, Inc explains how their IT Service Desk effectively deployed Everbridge’s IT Alerting solution to reduce the overall duration of Service Desk resolved “downed store” incidents by over 32%.
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Casey and Shay kick off with festive banter before welcoming Brad Henske of Carilion Clinic to unpack how a Risk & Resilience Committee unites risk, ITDR, emergency/crisis communications, and BC to achieve operational resilience. He covers committee scope, mission alignment, and collaboration via curiosity, regular cross-functional touchpoints, and shared accountability. The episode distinguishes strategic resilience goals from tactical BC execution and stresses first steps: define the model, engage partners, begin the work.
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