As one of the nation’s largest energy providers, Exelon operates in an environment where preparedness and operational continuity are essential. Learn how the organization strengthens resilience, enhances situational awareness, and supports informed decision-making during critical events.
Full transcript
[00:03.3]
Exelon, basically owns electric utility companies. We have, four companies across multiple regions. So Exelon owns Pico, so Philadelphia Electric Company. We own ComEd, so Commonwealth Edison out in Chicago, BG&E, Baltimore Gas and Electric, and Pepco holdings, which holds phi, Atlantic City Electric and Delmarva Power.
[00:28.5]
Across all of our operating companies. Everbridge is used for all of our storm duty mobilization. So all of our emergency preparedness teams utilize Everbridge to call out everyone who has a role for storm. On the corporate side, which is where I sit, we use Everbridge for our crisis management.
[00:46.2]
We send out notifications when we are activating some type of response team, whether that’s a cyber incident or a physical security incident, something operational, something it based. When we are calling together those groups of SMEs, we are using Everbridge to do that, having our TAM, and our technical account manager, if anyone’s watching, doesn’t know what that means.
[01:10.3]
He basically is an extension of our own team. He works for Everbridge directly, but because we are his only client, it feels very much like he is just part of the Exelon team. He works not only with my team in helping to develop our use cases, our templates, working with all the people who are our recipients of messages, but he works across the entire organization.
[01:32.8]
He works with our emergency preparedness teams and all of our OPCOs. He works with our gas management teams. He works with all of the groups that could potentially utilize Everbridge and helps them build those cases. So it’s sometimes beyond even what I do as a business continuity consultant.
[01:49.3]
He takes the ball a lot and works with other groups that are outside of my space to help them use the tool. Other things that we’ve used it for are our situational awareness. So our fleet services teams use it, first of all to get messages out to people who are out and about in the trucks servicing the territory.
[02:09.2]
So if there are crimes or safety situations in the area, they can be made aware of that. And from the corporate perspective, we’ve done that a few times as well. We had an escaped convict in the area who was kind of lurking around in our service territory. And we were able to use the Everbridge mapping feature to circle that space, pull in all of our Pico and corporate employees who lived or were assigned in that area to make them aware of what was going on.
[02:36.6]
And I think doing something like that in real time is always really helpful and it makes people just feel really safe and like we know that they’re there and we care
[02:46.8]
general, I think, from using different systems in the industry space, I think Everbridge has one of the best, user interfaces I’ve seen and that’s kind of always evolving. So if you are a person who kind of needs that extra support, if you’re a person who wants to understand how it works in the back end, but you’re not a technical person, which I am not, it’s really easy to understand how the mechanism works, even if you’re not an IT person.
