Take Advantage of Certification and Training Courses
In order to effectively leverage the Everbridge Unified Critical Communications Platform, your staff needs proper emergency preparedness training. Everbridge University provides your team with the skills, techniques, concepts, and best practices needed to correctly relay critical communications, allowing you to redeem the full value from your investment.
Live, On-Site Training
On-site disaster management training consists of five, role-based courses for administrators and users. Courses are taught by Everbridge instructors who are experts in emergency notification system requirements. Training can be scheduled based on your availability, and we can adjust the agenda to meet your emergency management needs.
Introduction to Everbridge University
Mass Notification Message Sender Certification
Everbridge Message Sender Certification provides emergency response, training courses, quizzes, and the certification exam needed to become a certified message sender. Pass the exam to receive a certificate and access to official logos to use in business materials, plus personal information highlighting your disaster preparedness credentials.
Everbridge CARES Best Practices Certification
The Everbridge CARES: Best Practices for Notifications Certification goes beyond “how to send a notification” in the midst of disaster planning and is targeted towards the crisis management team who will determine message design, manage other message senders in your organization, and plan what information needs to be communicated to the recipients. Participants will focus on creating messages, determining which configuration settings work best for the audience and message, and understanding the common trade-offs that must be considered when messaging to diverse audiences.
The great thing about Everbridge is how resilient the system is. When we evaluated the low-budget providers, it was hit or miss. I know that if an emergency occurs, I can rely on the Everbridge system to both be accessible and to quickly broadcast the messages – just as I expect it to work. With Everbridge, I don’t have to worry.
During the H1N1 flu outbreak, we used the Everbridge system daily to keep executive management current on the international situation and to keep them apprised of the implementation of applicable sections of our corporate pandemic plan.
One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.
“System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24x7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.”
The Everbridge brand is trusted. The beauty of IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications. And Everbridge facilitates every single piece of that.
Implementing Everbridge has been a huge win, both internally and at the corporate level, because our customers recognize the value of using a secure, reliable customer communications solution to notify them when critical incidents occur.
With Everbridge, we can broadcast out information to employees using any Internet-enabled computer, any Internet-enabled mobile device, or simply call to an Everbridge operator if our own technology was impacted. We also have two-way communications capabilities; we can receive immediate feedback from our employee base, and communicate back out to them. We also have live monitoring and reporting capabilities to see how effective it is while we’re in the middle of an incident.
Our ability to conference together a key strategic group using Everbridge when travel is impossible is a game-changer for us and is now part of the standard process for an office closing.
A lot of times when we need to use the Everbridge system I might not be at my desk, so I use the new mobile app that is available. I would much rather send a message out using a mobile app because it’s just so much easier.
Everbridge fits our needs. Not only do we save time and improve customer service during our routine activities with Everbridge, but we also know we have a quick and reliable way to communicate with our customers and employees during an emergency.
Roche Pharmaceuticals uses the Everbridge system for any event that may alter the normal routine of the facility. We have found that one of the most important things in these situations is training and practice. In this way, we ensure that we have put in place the right system and practices to mitigate the risk associated with critical incidents.
It is important for Saks Fifth Avenue to have a mass notification system that enables the company to quickly and reliably communicate with our associates during critical events like hurricanes. We are now able to utilize the Everbridge system to help us provide an additional means to ensure our associates’ safety and wellbeing.
The initial message went out from my cell phone minutes after I received the call of the potential threat to the campus. I wouldn’t have been able to do that with any other product. It really reinforced why I chose a school alert system from Everbridge.
Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.