Balancing Healthcare Resilience with the Patient Experience

Balancing Healthcare Resilience with the Patient Experience hero image

For healthcare systems, building resilience for the future is learned from adapting and responding to critical events and factoring in circumstances that are often unique to the communities they serve such as the patient population, size of the hospital and/ or community, and scope of services.  

Given the many insights learned from the pandemic, healthcare systems are taking a fresh look at how to build resilient infrastructures that incorporate both brick-and-mortar facilities and virtual capabilities. That means evaluating technologies for IT security, physical safety, clinical communications, remote collaboration, and more.

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“As we think about resilient health systems, we must look beyond the four walls of the hospital and consider what the model looks like for distributed teams,” said Eric Chetwynd, General Manager of Healthcare at Everbridge. “It’s critical to select technologies that will scale with you and be reliable across the entire catchment area where your clinical teams are operating.”

A Resiliency Approach

The new approach is examined in a Becker’s Hospital Review article Why technology is a resilience enabler for today’s distributed healthcare models. The article highlights how the hospital landscape continues to change as we move toward a new normal, with new applications for technology being top of mind for industry professionals as they continue to create safer hospital environments and a more innovative patient experience. For example, many facilities have been reconfigured with entrance closures, screening checkpoints, and visitor restrictions replacing the more traditional open-campus model. This is an opportunity to create a better understanding of who is on the premises to better protect patients, their guests, and employees during an emergency situation but also can be applied to create a more contactless, personalized experience.  

New Key Priorities

Creating visibility system-wide has become a top priority for many healthcare systems as they strive to create a hospital ecosystem that is not only safer, but operates more efficiently and engages with patients and staff whether remote or on campus.

During critical events, risk intelligence, surveillance, real-time location, and AI capabilities are shaping a more coordinated response system-wide. At the same time, technologies that are being leveraged to create safer environments are also being used to engage with patients and staff to instill confidence that hospitals are safe places to seek care and create a better patient experience.

To learn more read our new whitepapers, Building a Resilient Hospital for the New Normal or How Technology is Redefining the Patient-Provider Journey.

Download: How Technology is Redefining the Patient-Provider Journey