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Insights from Amazon Logistics & Whole Foods Market on preparing for severe weather events

Adaptive incident response: How to build the business case for automation

Automation and AI are changing the face of IT service, but some things never change. When incidents happen, people, processes, and tools must converge to comprehend and tame a whirlwind of complexity and change. Minutes are counted in monetary measures.

Common sense argues strongly for mastery of incident response. But IT professionals frequently find it difficult to build a compelling business case for the solutions, tools, and processes they need to get the job done.

This webinar takes a clear, research-based approach to building the business case for adaptive incident response. Watch Valerie O’Connell, Research Director for Enterprise Management Associates, a leading research firm and Matt Frauenhoffer, Product Marketing Manager at xMatters, as they share a qualitative and quantitative approach to the topic.

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