Improving Citizen Notification with Everbridge | City of Inglewood Case Study
The City of Inglewood is centrally located in Southern California and boasts a rapidly growing population of over 111,000 residents. Located on the shore of the Pacific Rim, Inglewood serves as a gateway to major commercial centers, both domestic and international. Like many cities and towns across the country, Inglewood needed a reliable and efficient method for sending internal messages as well as improving citizen notification efforts. Incidents such as water main breaks require immediate action by city officials to coordinate response efforts as well as ensure citizens are notified and given precise instructions to keep them safe.
Case Study Problem
The City of Inglewood needed an effective way to communicate with citizens, businesses, officials, and internal departments in emergency and routine situations. There were often occasions when multiple city departments would collaborate to perform emergency preparedness drills. The city needed a way for departments to securely communicate with one another, as well as send notifications to residents who may be impacted by the drills to prevent confusion. Officials found it difficult to improve citizen notification efficiency without a more reliable platform.
Case Study Solution for Improving Citizen Notification Efficiency
The City of Inglewood chose Everbridge to provide a quick, reliable crisis communication solution. City officials were impressed by the platform’s ease-of-use, allowing responders to leverage the system effectively with minimal training. Everbridge’s ability to streamline citizen notification efforts has been instrumental in relieving the watch commanders and dispatchers from the grueling task of making numerous calls trying to contact residents, providing immediate and significant ROI.