Everbridge Announces Major Breakthrough in IT Alerting with the Release of Smart Analytics
New Functionality to be Highlighted at Gartner Symposium/ITxpo 2017; Will Provide Actionable Insights to Improve Response Teams’ Efficiency and Performance
ORLANDO, Fla.–Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and enterprise safety applications to help keep people safe and businesses running faster, today announced significant enhancements to its IT Alerting™ solution, including new Smart Analytics and ChatOps integrations. By leveraging IT Alerting’s automated incident response capabilities, companies of all sizes have achieved faster IT incident resolution through improved communication, collaboration and decision-analytics that resulted in more efficient workflow-based processes. The new release enables senior IT executives to gain insights into Incident Response Performance to help improve their teams’ efficiency and minimize the business impacts of unplanned downtime. Everbridge will highlight the new capabilities of the IT Alerting solution, including Smart Analytics and Collaboration at the Gartner Symposium/ITxpo 2017 event, October 1st – 5th in Orlando, Florida at booth #506, in Atlantic Hall. Additional new capabilities include:
- Interactive Dashboards: The solution gives visibility into Incident Response across all areas of IT: Service Operations, Security Operations, DevOps and IT BC/DR. These interactive analytics are also available to be used in the Global Operations Centers and the NOCs/SOCs.
- Incident Response Trending: Incident response trending is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational Service Level Objectives.
- ChatOps Integration: 360-degree collaboration toolset now offers ChatOps integration. Cross-functional teams can collaborate on a given incident in real-time for best efficiency, using tools from pin-less instant conference bridges to team collaboration platforms such as Slack. The solution also offers the storage and retrieval of an audit trail to enable knowledge sharing and after-action report used for post-mortem and continuous improvement.