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Press Release

University Medical Center of El Paso Deploys Everbridge to Automate Secure Emergency Communications and Enhance Patient Care

Level 1 Trauma Center Implements Everbridge CareConverge™ and CEM™ Platform to Enable Secure, Compliant Communications to Critical Staff

November 8, 2018Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and enterprise safety applications to help keep people safe and businesses running, today announced that the University Medical Center of El Paso (UMC El Paso) has deployed Everbridge’s Critical Event Management™ platform and healthcare-specific solution CareConverge.

UMC El Paso is a Level 1 Trauma Center, Comprehensive Stroke Center, and teaching hospital that supports a diverse population of roughly two million people across southeast Texas, New Mexico, and Mexico. The hospital was using hardlines and beepers for its communications and recognized the need to upgrade its infrastructure. The UMC El Paso team selected the Everbridge solution because of its secure messaging and call schedule templates that can significantly enhance staff response time and patient care.

As the only Level 1 trauma center within 300 miles, it’s important that UMC El Paso is able to respond quickly to incoming patients. Using the Everbridge platform’s call schedule templates, the communications center at the hospital is able to issue messages through multiple channels to not only communicate with key staff quickly, but also verify that the message has been seen and is acted upon by clinical staff. Everbridge’s communications templates enable customers to streamline patient care by creating UMC El Paso groups with clinical stakeholders who can simultaneously track results.

The hospital also desired the ability to reach employees and clinicians securely on mobile devices during clinical and non-clinical codes to help reduce the number of overhead pages, improve patient throughput and enhance care quality. Modern clinical staff – particularly residents – prefer text-based communications from their mobile devices to any other channel. This presents significant challenges because UMC El Paso could not detect if staff were sharing patient information through their devices – an action that could cause a significant non-compliance fine.  Everbridge CareConverge, a real-time clinical collaboration platform, ensures that all communications are HIPAA-compliant.

“Speed is a vital component to successful patient outcomes in all medical centers,” said Jaime Ellertson, CEO of Everbridge. “The University Medical Center of El Paso understands the importance of emergency preparedness and is using the latest collaboration and secure communications technology to provide effective, repeatable processes to eliminate uncertainty during emergencies.”

About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 4,200 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans. The company’s platform sent over 2 billion messages in 2017, and offers the ability to reach 500 million people in more than 200 countries and territories including the entire mobile populations on a country-wide scale in Sweden, the Netherlands, the Bahamas, Singapore, Greece, Cambodia, and a number of the largest states in India. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, Safety Connection™, IT Alerting, Visual Command Center®, Crisis Commander®, Community Engagement™ and Secure Messaging. Everbridge serves nine of the 10 largest U.S. cities, eight of the 10 largest U.S.-based investment banks, all 25 of the 25 busiest North American airports, six of the 10 largest global consulting firms, six of the 10 largest global automakers, all four of the largest global accounting firms, four of the 10 largest U.S.-based health care providers and four of the 10 largest U.S.-based health insurers. Everbridge is based in Boston and Los Angeles with additional offices in Lansing, San Francisco, Beijing, Bangalore, Kolkata, London, Oslo, Stockholm and Tilburg. For more information, visit, read the company blog, and follow on Twitter and Facebook.

Cautionary Language Concerning Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding the anticipated opportunity and trends for growth in our critical communications and enterprise safety applications and our overall business, our market opportunity, our expectations regarding sales of our products, and our goal to maintain market leadership and extend the markets in which we compete for customers. These forward-looking statements are made as of the date of this press release and were based on current expectations, estimates, forecasts and projections as well as the beliefs and assumptions of management. Words such as “expect,” “anticipate,” “should,” “believe,” “target,” “project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “could,” “intend,” variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; our ability to attract new customers and retain and increase sales to existing customers; our ability to increase sales of our Mass Notification application and/or ability to increase sales of our other applications; developments in the market for targeted and contextually relevant critical communications or the associated regulatory environment; our estimates of market opportunity and forecasts of market growth may prove to be inaccurate; we have not been profitable on a consistent basis historically and may not achieve or maintain profitability in the future; the lengthy and unpredictable sales cycles for new customers; nature of our business exposes us to inherent liability risks; our ability to attract, integrate and retain qualified personnel; our ability to successfully integrate businesses and assets that we may acquire; our ability to maintain successful relationships with our channel partners and technology partners; our ability to manage our growth effectively; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Annual Report on Form 10-K for the year ended December 31, 2017 filed with the SEC on March 12, 2018. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

All Everbridge products are trademarks of Everbridge, Inc. in the USA and other countries. All other product or company names mentioned are the property of their respective owners.

Media Contact

Jeff Young



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