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Integration Guide

ServiceNow

ServiceNow

Licenses:

ServiceNow license: Any ServiceNow license

Supported versions

Everbridge license: active IT Alerting Standard or IT Alerting Enterprise

Version: SaaS Annual Subscription (latest version).

Security:

  • ServiceNow User Account configured as integration user
  • Everbridge User Account with API Privileges

Workflow:

1.

In Everbridge, create an Incident Template configured with ServiceNow fields

2.

In ServiceNow, create an Incident Condition targeting that Everbridge Incident Template

3.

ServiceNow automatically triggers incident creation in Everbridge

4.

Everbridge notifies contacts, to resolve the issue, and then closes the loop with ServiceNow

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