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Customer Story

Hyperwallet Systems, Inc

Hyperwallet is a San Francisco based financial technology company that provides a global payout platform to enable localized, multi-currency distribution to just about anywhere in the world. No matter who is being paid, Hyperwallet has a solution that fits – whether earnings, commissions, or royalties. The organization offers a range of unique payout options to ensure that payees get their money quickly, conveniently and transparently – wherever they are.

Case Study Problem

Hyperwallet’s service delivery team sought to use an enterprise-grade IT notification and collaboration platform to minimize the impact of IT issues on the business. Such a solution would allow it to reduce the time needed to engage its IT resolvers to a minimum by providing the communication and collaboration capabilities required to resolve incidents faster.

Case Study Solution For IT Service Alerting

The organization implemented Everbridge’s IT Alerting solution to make the incident management process reliable and predictable, from notifying the right and most accountable resolvers, to ensuring collaboration on incident resolution. IT Alerting allows Hyperwallet to engage our IT response team within a few minutes, based on who’s on-call, at anytime and anywhere they might be. Since deployment, we have significantly improved our ability to quickly engage the right resolvers, which in turn, has helped reduce significantly the Mean Time to Resolve (MTTR). That makes the end user’s digital experience better, our customers happier and the business healthier.










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