Everbridge Solutions for Healthcare

The ability to communicate quickly and effectively has never been more critical to the safety and well-being of your staff and patients.

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Compliance requirements, code-calling, and even day-to-day staffing needs make Everbridge an essential communications platform for running a successful healthcare facility in today’s environment. Each day, hundreds of healthcare organizations rely on Everbridge to instantly communicate with key personnel, mobilize emergency responders, transmit vital staffing information to employees, and communicate with the patient community – all while maintaining detailed reporting compliance. Whether it’s an unforeseen crisis or a need-to-know situation, Everbridge equips healthcare organizations with the strategic communications platform needed to make better decisions to protect patients, staff and vital infrastructure.

Features

  • Native mobile application for launching notifications
  • Message receipt confirmations
  • Polling/quota notifications for nurse staffing
  • Conference calling/bridges
  • Message escalations
  • Comprehensive reporting capabilities

Benefits

Ensure Quality of Care and Patient Safety

The Everbridge system can improve quality and operations by automating the delivery of critical safety information among staff, medical practitioners and patients. With Everbridge, you will be able to respond more rapidly to mass casualty and large-scale disaster situations, provide a variety of code-calling options and communicate instantly with employees about severe weather conditions, environmental incidents and other events that impact patient care. With a real-time view of the most up-to-the-minute information at your fingertips, you’ll be able to quickly deliver vital information and updates to emergency teams, across virtually any communication device.

Improve Staffing Operations

Everbridge empowers healthcare leaders to improve staffing initiatives and resource utilization by providing rapid staffing notifications and alerts. You can fill shift gaps and shortages utilizing the Everbridge system’s polling and quota capabilities to determine availability to work and reporting times, coordinate resource-sharing efforts across and beyond your facilities and meet staffing guidelines. And by providing visibility to all open shifts, your staff has more control over their own scheduling, increasing staff satisfaction.

Mitigate Costs and Comply with Regulations

Everbridge empowers healthcare organizations to establish communication strategies that comply with regulations from accreditation organizations and federal mandates. Maintain evidence of Joint Commission compliance via automated communications with real-time confirmation data and full audit-trail reporting that includes a history of communications, delivery attempts, and acknowledgements from recipients. Meet regulatory testing requirements with drills and mock surveys.

Use Cases for Healthcare

Compliance

  • Drills and mock surveys: Conduct unscheduled drills and exercises with decontamination teams, hazmat teams, and others to improve incident response times. Show team acknowledgement rates and meet regulatory testing requirements.
  • Regulatory agency visits: Initiate emergency conference calls with executives and alert and assemble employees when regulatory agencies are on-site to test compliance with communication requirements.
  • Reporting: Show evidence of Joint Commission compliance via automated communications with real-time confirmation data and full audit-trail reporting that includes a history of communications, delivery attempts, and acknowledgements from recipients.

Community Support

  • Community information line:  Offer a community information hotline using the Everbridge system’s Call-In capabilities. During public health emergencies, advise community members about symptoms, vaccination clinics, and warning signs that medical treatment is required.
  • Community education: Provide safety precautions and preventative measures.
  • Public health alerts:  Use the Everbridge system’s geographic targeting to issue notices about outbreaks, building closures, quarantine zones, and more.
  • Vaccination coordination: Notify citizens of flu vaccination locations. Send reminders for follow-up shots.

Employee Protection and Life Safety

  • Safety alerts: Rapidly notify employees about severe weather, fires, power outages, gas leaks, chemical spills, theft, acts of violence, and more.
  • Remote roll-calling: Generate personnel rosters in real time through polling to determine staffing needs and to account for the safety and whereabouts of employees to meet accountability requirements.
  • Public health emergencies: Sustain communications throughout public health emergencies, such as H1N1. Provide safety and prevention tips, symptom information, vaccine logistics (locations, times, and follow-up shot reminders), and more.
  • Evacuations: Manage evacuations; provide shelter-in-place guidance, and issue status updates and re-entry instructions. Include maps and other important documentation as attachments to the message.
  • System failures: Alert staff to disruptions in core services, such as phone, network, water, medical gas, and electrical outages. Provide ongoing updates regarding restoration of services.
  • Work cancellations: Issue alerts for weather-related closures, cancellations, and return-to-business-as-usual announcements.

Emergency Response and Management

  • Code alerts: Cut the time it takes to issue and respond to yellow, red, pink, and black code alerts and more.
  • STEMI alerts: Notify emergency room personnel, cardiac catheterization laboratory technicians, and cardiologists faster to ensure patients receive life-saving treatment more quickly.
  • Crisis team activation: Assemble emergency response teams and alert public law enforcement agencies to situation.
  • Staff callbacks: Schedule nurses, doctors, and other medical staff on short notice, automatically polling them for expected report time.
  • First-responder dispatch: Dispatch security to respond to incidents.
  • Regional collaboration: Communicate and coordinate with external resources, such as local government, regional hospitals, CDC, Department of Public Health, and more.
  • Notify neighboring facilities with which you have MOUS for patient transfers and evacuations.

Disaster Recovery & Continuity of Operations

  • Continuity of operations plan activation: Build multi-message scenarios that align with plan activation triggers for more rapid response.
  • Continuity of patient care alerts: Monitor, verify, and distribute information related to any threat to continuity of patient care.
  • Situation updates: Provide ongoing status updates as an incident progresses and is resolved.
  • Social distancing and infection control:  Leverage the Everbridge system’s scheduled and on-the-fly conference call capabilities to reduce non-critical face-to-face contact.