Centralize Your IT Communications
Incidents that affect IT Operations can happen at a moment’s notice. No matter the hour, IT Operations is tasked with dispatching the appropriate responders based on a particular business interruption, such as software or network failures. These interruptions need to be organized and prioritized by incident type, location, and severity. Everbridge helps automate communications play books during IT incidents to ensure the fastest possible mean-time-to-incident resolution, to minimize the chance for human error, and to notify any downstream stakeholders.
Fix Problems Faster
With IT Alerting, you have the ability to centralize your alerting management with one system that manages escalation and on-call tracking, while still automatically triggering notifications from your infrastructure, application, and network performance management monitoring systems.
Everbridge for IT Alerting
Get the right people responding to incidents when needed
On-Call Scheduling combines real-time shift calendars with integrated on-call notifications. Send notifications immediately to specific groups that fit current operational needs such as role, skill, certification, or other demographic feature.
Get information out to the right people at the right time
Reach out to staff, customers, and key stakeholders quickly and decisively during incidents with Critical Customer Communications. Keep parties informed and provide relevant updates, when available, ensuring everyone knows an incident is being attended to.
The great thing about Everbridge is how resilient the system is. When we evaluated the low-budget providers, it was hit or miss. I know that if an emergency occurs, I can rely on the Everbridge system to both be accessible and to quickly broadcast the messages – just as I expect it to work. With Everbridge, I don’t have to worry.
“System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24x7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.”
The Everbridge brand is trusted. The beauty of IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications. And Everbridge facilitates every single piece of that.