Centralize Your IT Communications
Incidents that affect IT Operations can happen at a moment’s notice. No matter the hour, IT Operations is tasked with dispatching the appropriate responders based on a particular business interruption, such as software or network failures. These interruptions need to be organized and prioritized by incident type, location, and severity. Everbridge helps automate communications play books during IT incidents to ensure the fastest possible mean-time-to-incident resolution, to minimize the chance for human error, and to notify any downstream stakeholders.
Fix Problems Faster
With IT Alerting, you have the ability to centralize your alerting management with one system that manages escalation and on-call tracking, while still automatically triggering notifications from your infrastructure, application, and network performance management monitoring systems.
Everbridge for IT Alerting
Get the right people responding to incidents when needed
On-Call Scheduling combines real-time shift calendars with integrated on-call notifications. Send notifications immediately to specific groups that fit current operational needs such as role, skill, certification, or other demographic feature.
Get information out to the right people at the right time
Reach out to staff, customers, and key stakeholders quickly and decisively during incidents with Critical Customer Communications. Keep parties informed and provide relevant updates, when available, ensuring everyone knows an incident is being attended to.
The ease of use of the Everbridge platform is phenomenal. In addition to that, there is a wealth of information and training resource in the Everbridge University. The entire team went through the Everbridge University and pretty much gained all aspects of what we needed to know. Really, in a couple of hours, we were able to send out our first campaign via the platform.
The great thing about Everbridge is how resilient the system is. When we evaluated the low-budget providers, it was hit or miss. I know that if an emergency occurs, I can rely on the Everbridge system to both be accessible and to quickly broadcast the messages – just as I expect it to work. With Everbridge, I don’t have to worry.
What we looked at first and foremost was scalability and flexibility, because we are a very fast growing, global community. We are adding properties every day, and adding a single property could mean anywhere from adding one customer to 200 customers. Implementing Everbridge has been a huge win, both internally and at the corporate level, because our customers like it as well.
You’re looking to get your business back up and running. You don’t really have time to sit there and tell people what to do. You have to have time to tell one person, that’s Everbridge. Everyone else can be told by Everbridge.