Customer

Support

How to Reach Everbridge

For customer support, please log into the Everbridge Support Center to search knowledge base articles, access Everbridge University on-demand training and certifications, view service advisories, submit a new support case and manage existing support cases.

Everbridge Suite customers can access the Support Center from the Everbridge Manager Portal after logging in by choosing Help & Support from the far upper-right of the page, then the Everbridge Support Center link. VCC, CNL Control Center (IP Security Center) and Visual Fusion customers please access your customer portal here.

Quick Links

EVERBRIDGE SUITE LOGIN

VISUAL CONTROL CENTER AND VISUAL FUSION LOGIN

CNL CONTROL CENTER (IP SECURITY CENTER) LOGIN

EVERBRIDGE UNIVERSITY

CUSTOMER SUCCESS CENTER

Login to Your Everbridge Portal

Authenticated Everbridge users can send a standard or emergency notification by logging into the Everbridge platform via a web browser or mobile application. This method of accessing the Everbridge platform provides the most options and flexibility for sending notifications.

If you need assistance accessing your existing account contact us through support@everbridge.com

Everbridge Suite Login VCC AND CNL LOGIN

"Support was great to work with! Always appreciate someone who is willing to go that extra bit to ensure the questions are fully answered and verified when needed."

Everbridge Emergency Live Operator Service

For customer emergency notifications, where access to the Everbridge solutions via a web browser or mobile application is not available, all users can call our Emergency Live Operator phone line and a representative will assist you in sending an emergency notification. Please be prepared to provide your user name and answer to your Security Question.

Global Direct Emergency Live Operator

+1 818-230-9797

North America Toll Free Emergency Live Operator
United States & Canada	877-220-4911

EMEA Toll Free Emergency Live Operator
France	0-805-08-06-13
Germany	0800-181-9027
Spain	900-83-88-75
United Kingdom	0800-098-8273

APAC Toll Free Emergency Live Operator
Australia	+61 (1300) 816168
Singapore	+65 3165 5672

“One call, one agent, solution discovered.”
“Prompt, efficient and patient support. Much appreciated.”
“The support was VERY timely and handled perfectly.”
“Friendly, very helpful and quite professional. A joy to work with.”
“The team called me to make sure I got my access unlocked and my new temp password. I could not be happier for the support from the Tech team.”

Backed by an Award-Winning Team

Everbridge Customer Service Rocks Two Stevie Awards

The Stevie^® Awards are presented to organizations throughout the world for best-in-class Customer Service. It is recognized as one of the world’s premier business awards for excellence in customer service and contact centers. We are proud to announce that Everbridge has been awarded two Customer Service Stevie Awards for 2021 in the following categories:

Customer Service Department of the Year Award
Customer Service Team of the Year Award

Turn Your Team into Power Users

Everbridge University Sets You Up for Success

Everbridge University provides interactive training on fundamental product concepts, features, and best practices to give your team confidence when using Everbridge products. Options range from online courses to best practice documentation to online training and live Webinars. Your team members can directly apply concepts to achieving your organization’s objectives in a manner that suits their needs.

Get Certified

Advance Your Career with an Everbridge Certification

Certification is a great opportunity to advance your career and demonstrate your credibility to employers, colleagues, and customers. Our program will teach you best practices in crisis management and business resilience so that you can have confidence in appropriately managing any incident.

FIND OUT MORE