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Enterprise IT Alerting

IT incident response automation

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Gain full visibility and control of your orchestrated IT incident response

Smart Orchestration

Everbridge’s Workflow Designer which accelerates the operational response to critical incidents by automating the actions and activities associated with the corresponding business processes.

Everbridge’s Smart Orchestration Cockpit provides:

  • A self-service, drag & drop based Graphical User Interface to define and monitor workflows
  • A wide variety of ready to use workflow components such as computer processes, conditional nodes, human activities.
  • Out of the box best practice packs including incident templates, communication plans, runbook, batch tasks
  • Built-in connectors for a wide variety of IT applications system monitoring, SIEM, APM, NPM, DevOps, event correlation tools, BCM, ITSM system such as ServiceNow, Cherwell, BMC Remedy, and collaboration tools like Slack, Microsoft Teams, WebEx teams
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Locate and contact the right people anytime, anywhere

  • Automatically identify who should respond for immediate response
  • Use pre-built message templates for error-free communications tailored to the different stakeholders
  • Quickly assemble war rooms with 1-click, pin-less smart conference bridges and ChatOps rooms
  • Use local caller ID in all countries for highest engagement

Never miss a critical alert

  • Workforce on-call scheduling to know who’s available at all times
  • Automatically send multi-channel alerts until acknowledged
  • Automatically escalate alerts until acknowledgement
  • Self-service calendar and notification management for best efficiency

Fix issues faster

  • Use workflow automation to execute the known-issue remediation plan
  • Create multi-tool integrated steps to build end-to-end resolution plans
  • Approve changes from your mobile device for faster execution

Continuously improve response team efficiency

  • Track and record all response activities
  • Analyze performance by team, by area, by type
  • Keep track of resolution activities and conversations for compliance and post-mortem

Consolidate your notification and alerting solutions onto the leading enterprise platform

  • Leverage the best reliability and availability service levels to ensure alerts are sent
  • Gain the highest levels of security certification and data protection
  • Rely on a platform that can meet current and future requirements

Benefits:

Resolve IT incidents fast

Reduce unplanned IT work

Eliminate alert fatigue

Increase accountability and reduce frustration

Streamline incident response across service, security, dev and BC/DR ops

Key features of Enterprise IT Alerting

On-call schedules

Does your IT team still use a manual process to identify who is on call? IT Alerting helps you track who is on-call on each team, and alert the right people based on the type of incident, time of day, skill set required and location.

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Smart Routing

Identify in real time the right teams and personnel based on who’s on-call, location, skillset, and more. Smart Routing technology offers multi-criteria based identification and on-call scheduling to identify the right teams and individuals to engage. Automated escalation will kick in if people don’t acknowledge in a timely manner.

Smart channels

The technology gives a way to send 1-click invitation to join a collaboration channel as part of the targeted notification.

  • Smart Conferencing
  • ChatOps Collaboration
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Smart Orchestration

Rapidly define and deploy a business process, including orchestration, and integration to a specific endpoint application for change, problem, and incident management

  • Define escalation rules based on negative acknowledgment and time thresholds
  • Determine which teams to engage based on type of critical event and business process
  • Launch complex response and notification scenarios to communicate and collaborate across teams, stakeholders and end-users
  • Automatically launch, monitor, and record conference bridges based on incident severity or business process

Smart Analytics

Interactive dashboards give visibility and insights into incident response across all areas of IT. Smart Analytics provides incident response trends which is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.

  • Actively manage SLAs
  • Manage team capacity
  • Monitor group response performance
  • Assess incident trends
Smart Security

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