Gain Full Visibility and Control of Your Orchestrated IT Incident Response

The 2016 Cost of Data Center Outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute. And the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications.

IT Alerting Data Sheet

OVERVIEW

PRICING

ROI

INTEGRATIONS

Locate and Contact the Right People Anytime, Anywhere

Automatically identify who should respond for immediate response
Use pre-built message templates for error-free communications tailored to the different stakeholders
Quickly assemble war rooms with 1-click, pin-less smart conference bridges and ChatOps rooms
Use local caller ID in all countries for highest engagement

Never Miss a Critical Alert

Workforce on-call scheduling to know who’s available at all times
Automatically send multi-channel alerts until acknowledged
Automatically escalate alerts until acknowledgement
Self-service calendar and notification management for best efficiency

Fix Issues Faster

Use workflow automation to execute the known-issue remediation plan
Create multi-tool integrated steps to build end-to-end resolution plans
Approve changes from your mobile device for faster execution

Continuously Improve Response Team Efficiency

Track and record all response activities
Analyze performance by team, by area, by type
Keep track of resolution activities and conversations for compliance and post-mortem

Consolidate Your Notification and Alerting Solutions onto the Leading Enterprise Platform

Leverage the best reliability and availability service levels to ensure alerts are sent
Gain the highest levels of security certification and data protection
Rely on a platform that can meet current and future requirements

Benefits

Resolve IT incidents faster
Reduce unplanned IT work
Eliminate alert fatigue
Increase accountability and reduce frustration
Streamline incident response across Service, Security, Dev and BC/DR Ops

What Does Everbridge IT Alerting Do?

IT alerting automates and streamlines the way IT communicates during major IT incidents to resolve issues faster and minimize their impact on the business. It provides consistent messages to the right IT experts and keeps all stakeholders and impacted customers informed on resolution progress.

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Key Features of Enterprise IT Alerting

On-Call Schedules

Does your IT team still use a manual process to identify who is on call? IT Alerting helps you track who is on-call on each team, and alert the right people based on the type of incident, time of day, skill set required and location.

Smart Routing

Identify in real time the right teams and personnel based on who’s on-call, location, skillset, and more. Smart Routing technology offers multi-criteria based identification and on-call scheduling to identify the right teams and individuals to engage. Automated escalation will kick in if people don’t acknowledge in a timely manner.

Smart Channels

The technology gives a way to send 1-click invitation to join a collaboration channel as part of the targeted notification.

Smart Conferencing
ChatOps Collaboration

Smart Orchestration

Rapidly define and deploy a business process, including orchestration, and integration to a specific endpoint application for change, problem, and incident management

Define escalation rules based on negative acknowledgment and time thresholds
Determine which teams to engage based on type of critical event and business process
Launch complex response and notification scenarios to communicate and collaborate across teams, stakeholders and end-users
Automatically launch, monitor, and record conference bridges based on incident severity or business process

Self-Integration Platform (IPaas)

The API connector offers an easy and flexible way to ingest events and alerts from a variety of third party tools, such as ticketing systems, service desk systems, ITSM systems, event correlation systems, ITOM systems, APM solutions, and more. Then, events are turned into Everbridge incidents based on conditional logic.

Smart Analytics

Interactive dashboards give visibility and insights into incident response across all areas of IT. Smart Analytics provides incident response trends which is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.

Actively manage SLAs
Manage team capacity
Monitor group response performance
Assess incident trends

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Featured Resources

White Paper: The Power of The Critical Event Management Platform

Download this white paper to learn about the four system requirements to ensure vital information gets through – no matter what.

White Paper: ITSM Best Practices

Download this white paper, Streamlining the Major Incident Resolution Process: Define, Plan, Staff and Communicate, for simple recommendations and best practices to help streamline the major incident resolution process and limit the negative impacts of major IT incidents on the business.

Case Study: Transforming IT Incident Response for a Global Healthcare Services Provider

This report examines how Everbridge IT Alerting is enabling a far more efficient approach to major incident handling at a global healthcare services provider.

IT Incident Response Automation

Enterprise IT Alerting