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IT Alerting Pricing

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Unified IT Response Automation Solution for ServiceOps, SecurityOps, DevOps and BC/DROps

Everbridge IT Alerting empowers you with enterprise-class features, built on the same platform trusted by over 4,000 customers to deliver their most critical messages to tens, hundreds and thousands of people simultaneously. Widely recognized by analysts as the market leader, Everbridge solutions are trusted by clients in all major industries and government sectors to connect with over 500 million people around the world.

Historically, IT service alerting providers have come up with a variety of bundles and packages. The idea was to show a very low price option which only gives you basic and limited functionalities. The smallest bundles also usually come with limited SLA, basic usage and restricted technical support. This can be a cheap option for very small local teams, with basic needs, with very few incidents, and who don’t anticipate any growth in the future. The same providers usually provide higher value packages designed for enterprise at a much higher price. Everbridge on the other hand, offers one all-inclusive IT alerting solution with all the capabilities at one simple price.

Plans to Fit Every Organization

Communication Modalities

Standard

Pro

Email Notifications
Mobile App Push Notifications
SMS messages
Voice and Conference Calls
Desktop Alerting * *
Access to 100+ modalities

Collaboration

Standard

Pro

Smart Conferencing
ChatOps Integration
Smart Analytics
Incident Chat
Secure Collaboration  

Orchestration

Standard

Pro

On-call Schedule Management
Escalation Management
Smart Routing
End-to-end Incident Response Workflows  
Workflow Designer  

Open Integration Platform

Standard

Pro

Email Ingestion
Self-Service Integration Platform (iPaaS)
Built-in connectors
Workflow Designer  

Platform

Standard

Pro

Interactive Dashboard
CEM Delivery Platform
SOC2, SOC3, FISMA, GDPR, FEDRAMP Authorized
99.99% Uptime SLA
24 x 7 x 365 Technical Support
Online Learning Center
Single Sign-on

Cost

Standard

Pro

Per Resolver License per Month

$32

$50

(* Partner solutions)

FAQs

The solution is delivered as a Software as a Service (SaaS), so no installation is required, no hardware, no cloud hosting subscription, no installation fee. IT alerting is sold as an annual subscription as part of one year or multiyear contract. There are only 2 packages available for IT Alerting: Standard and Pro.

There are 2 types of user licenses:

  • Resolver user licenses and
  • Information-only recipient user license (optional)

Just use this table to find out how many licenses you need.

User License User Type Capabilities
Resolver Administrator All administration features, ability to send notifications, respond to notifications, participate on bridge calls, ChatOps channel, integrations, Smart Analytics, Smart Orchestration…
Users that will initiate incidents and notifications Full license, ability to send notifications manually, from ITSM, receive/respond to notifications, participate on bridge calls, ChatOps channels
IT team members, IT team managers, Incident Managers, Customer support, 3rd party support teams Ability to send/receive/respond to notifications, participate on bridge calls, ChatOps channels, on-call schedule, integrations, Smart Analytics, Smart Orchestration.
Line of Business, application owners, management, legal, 3rd parties, key customers Ability to receive/respond to notifications, participate on conference bridges, ChatOps channels
Information-Only Employees, customers, partners, impacted business end-users Ability to receive information-only notifications

Everbridge IT Alerting is a purpose built solution for IT professionals and key business application stakeholders which runs on the same Everbridge SaaS platform as the other departments at your organization are already using.
Adding IT Alerting to your Everbridge account would just require upgrading your existing contracts and enabling the IT Alerting application for your account.

Everbridge provides:

  • Unlimited email notifications
  • Unlimited mobile app push messages
  • Unlimited pager notifications
  • A flexible annual credit allotment* which can be used for:
    • Domestic messages
    • International messages
    • SMS messages
    • Voice messages
    • Conference call minutes
    • Fax or TTY messages

*The initial annual credit allotment is calculated based on the solution annual subscription and covers the communication needs of a standard IT department.

Yes, we can transfer your licenses from Standard to Pro and modify your contract. Just contact your Everbridge Account Executive. If you don’t who that is, just use the Contact Us from or the chat box.