Request a Demo

Trusted by Over 4,000 Enterprise Organizations

IT Alerting Pricing

IT Alerting Pricing hero image

Unified IT Response Automation Solution for ServiceOps, SecurityOps, DevOps and BC/DROps

Everbridge IT Alerting empowers you with enterprise-class features, built on the same platform trusted by over 4,000 customers to deliver their most critical messages to tens, hundreds and thousands of people simultaneously. Widely recognized by analysts as the market leader, Everbridge solutions are trusted by clients in all major industries and government sectors to connect with over 500 million people around the world.

Historically, IT service alerting providers have come up with a variety of bundles and packages. The idea was to show a very low price option which only gives you basic and limited functionalities. The smallest bundles also usually come with limited SLA, basic usage and restricted technical support. This can be a cheap option for very small local teams, with basic needs, with very few incidents, and who don’t anticipate any growth in the future. The same providers usually provide higher value packages designed for enterprise at a much higher price. Everbridge on the other hand, offers one all-inclusive IT alerting solution with all the capabilities at one simple price.

Plans to Fit Every Organization

Communication & Usage

Standard

Pro

Email and Mobile Push Notifications Unlimited Unlimited
Domestic SMS and Voice Unlimited Unlimited
International SMS and Voice Unlimited Unlimited
Conference Call Minutes per Resolver User License 720 minutes Unlimited
On-Call Scheduling
Smart Routing
Single Sign On

Collaboration

Standard

Pro

Smart Conferencing
ChatOps Integration
Smart Analytics
Interactive Dashboard
Secure Messaging  

Orchestration

Standard

Pro

Email Ingestion
Self-Service Integration Platform (iPaaS)
Ready-to-Use Endpoint Extensions
Response Automation Workflow  
Workflow Designer  

Platform

Standard

Pro

CEM Delivery Platform
SOC2, SOC3, FISMA, GDPR, FEDRAMP Authorized
99.99% Uptime SLA
24 x 7 x 365 Technical Support
Online Learning Center

Cost

Standard

Pro

Per Resolver License per Month

$32

$50

FAQs

The solution is delivered as a Software as a Service (SaaS), so no installation is required, no hardware, no cloud hosting subscription, no installation fee. IT alerting is sold as an annual subscription as part of one year or multiyear contract. There are only 2 packages available for IT Alerting: Standard and Pro.

There are 2 types of user licenses:

  • Resolver user licenses and
  • Information-only recipient user license (optional)

Just use this table to find out how many licenses you need.

User License User Type Capabilities
Resolver Administrator All administration features, ability to send notifications, respond to notifications, participate on bridge calls, ChatOps channel, integrations, Smart Analytics, Smart Orchestration…
Users that will initiate incidents and notifications Full license, ability to send notifications manually, from ITSM, receive/respond to notifications, participate on bridge calls, ChatOps channels
IT team members, IT team managers, Incident Managers, Customer support, 3rd party support teams Ability to send/receive/respond to notifications, participate on bridge calls, ChatOps channels, on-call schedule, integrations, Smart Analytics, Smart Orchestration.
Line of Business, application owners, management, legal, 3rd parties, key customers Ability to receive/respond to notifications, participate on conference bridges, ChatOps channels
Information-Only Employees, customers, partners, impacted business end-users Ability to receive information-only notifications

It means unlimited! That’s right. Unlike other providers, Everbridge user licenses cover software as well communication usage so there are no surprises to you.

Usage/License

IT Alerting Standard

IT Alerting Pro

Email notifications

Unlimited

Unlimited

Mobile App Push Notifications

Unlimited

Unlimited

Voice Calls – Domestic

(i.e country of contract)

Unlimited

Unlimited

Voice Calls – International

(i.e outside country of contract)

Unlimited

Unlimited

SMS Notifications – Domestic

(i.e country of contract)

Unlimited

Unlimited

SMS notifications – International

(i.e outside country of contract)

Unlimited

Unlimited

Conference Bridge Minutes

720 minutes/user/year

Unlimited

Everbridge IT Alerting is a purpose built solution for IT professionals and key business application stakeholders which runs on the same Everbridge SaaS platform as the other departments at your organization are already using.
Adding IT Alerting to your Everbridge account would just require upgrading your existing contracts and enabling the IT Alerting application for your account.

Yes, we can transfer your licenses from Standard to Pro and modify your contract. Just contact your Everbridge Account Executive. If you don’t who that is, just use the Contact Us from or the chat box.