Incident Management

Consistent, Error-Free Messaging for All Types of Incidents

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, impact client satisfaction, and require tracking for compliance purposes. Everbridge Incident Management allows governments and organizations to automate their communication processes according to preconfigured rules. As a result, this decreases costly human errors and ensures the right processes are followed, sending consistent messages to responders, employees, customers and other stakeholders.

image description

Error-Free Communications

The easy-to-use interface ensures the right incident communications processes are followed at the right time, and that clients are notified based on the type of incident taking place. Messages are consistent, error-free and complete every time they are sent to responders and stakeholders.

image description

Form-Driven Templates for Communication

Simply select incident types and fill in the required information. The notification is sent to a pre-defined list of recipients.

image description

On-Call Scheduling and Escalation

Keep track of who is on call to alert the right people based on the type of incident and time of day. If nobody confirms the alert, it is automatically distributed to an alternative response team.

image description

Highly-Customizable Incident Communications

Incident Management can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility.

Since incidents are often not isolated and frequently have a cascading effect, our is also designed to manage multiple events. Reports provide details on incident status using real-time dashboards.

 

image description

Extensive Incident Communication Tracking

Incident Management provides real-time reporting and creates an audit trail for all journal entries, along with outbound notifications and acknowledgements by response personnel, for compliance purposes.

image description

Incident Management for Corporations

Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, impact client satisfaction, and require tracking for compliance purposes. Everbridge Incident Management allows businesses and organizations to automate their communication processes according to preconfigured rules.

image description

Incident Management for Government

Incident Management ensures the right prescribed set of processes are followed during a public safety event, and sends consistent, error-free and complete messages for the same incident every time to responders and residents.

image description

Incident Management for Healthcare

Everbridge’s Incident Management solution enables hospitals to automate the code alert process by establishing pre-defined notification procedures to speed up code triage and STEMI alerts, notifying necessary hospital personnel faster to ensure effective patient care.

Resources