Consistent, Error-Free Messaging for All Types of Incidents
Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, impact client satisfaction, and require tracking for compliance purposes. Everbridge Incident Management allows governments and organizations to automate their communication processes according to preconfigured rules. As a result, this decreases costly human errors and ensures the right processes are followed, sending consistent messages to responders, employees, customers and other stakeholders.
The easy-to-use interface ensures the right incident communications processes are followed at the right time, and that clients are notified based on the type of incident taking place. Messages are consistent, error-free and complete every time they are sent to responders and stakeholders.
Form-Driven Templates for Communication
Simply select incident types and fill in the required information. The notification is sent to a pre-defined list of recipients.
On-Call Scheduling and Escalation
Keep track of who is on call to alert the right people based on the type of incident and time of day. If nobody confirms the alert, it is automatically distributed to an alternative response team.
Highly-Customizable Incident Communications
Incident Management can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility.
Since incidents are often not isolated and frequently have a cascading effect, our is also designed to manage multiple events. Reports provide details on incident status using real-time dashboards.
Extensive Incident Communication Tracking
Incident Management provides real-time reporting and creates an audit trail for all journal entries, along with outbound notifications and acknowledgements by response personnel, for compliance purposes.
Incident Management for Corporations
Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, impact client satisfaction, and require tracking for compliance purposes. Everbridge Incident Management allows businesses and organizations to automate their communication processes according to preconfigured rules.
Incident Management for Government
Incident Management ensures the right prescribed set of processes are followed during a public safety event, and sends consistent, error-free and complete messages for the same incident every time to responders and residents.
Incident Management for Healthcare
Everbridge’s Incident Management solution enables hospitals to automate the code alert process by establishing pre-defined notification procedures to speed up code triage and STEMI alerts, notifying necessary hospital personnel faster to ensure effective patient care.
The great thing about Everbridge is how resilient the system is. When we evaluated the low-budget providers, it was hit or miss. I know that if an emergency occurs, I can rely on the Everbridge system to both be accessible and to quickly broadcast the messages – just as I expect it to work. With Everbridge, I don’t have to worry.
During the H1N1 flu outbreak, we used the Everbridge system daily to keep executive management current on the international situation and to keep them apprised of the implementation of applicable sections of our corporate pandemic plan.
One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.
“System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24x7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.”
The Everbridge brand is trusted. The beauty of IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications. And Everbridge facilitates every single piece of that.
Implementing Everbridge has been a huge win, both internally and at the corporate level, because our customers recognize the value of using a secure, reliable customer communications solution to notify them when critical incidents occur.
With Everbridge, we can broadcast out information to employees using any Internet-enabled computer, any Internet-enabled mobile device, or simply call to an Everbridge operator if our own technology was impacted. We also have two-way communications capabilities; we can receive immediate feedback from our employee base, and communicate back out to them. We also have live monitoring and reporting capabilities to see how effective it is while we’re in the middle of an incident.
Everbridge is a singular tool that we look to all the time anytime there needs to be an enterprise-wide mass communication. We go in there, we quite literally click one button, and we have a message going out to our entire staff.
With Everbridge, Renown can also connect with on-call physicians and providers via text, streamlining the communication process. The IT team is also using Everbridge’s solution to notify leaders when the PACS system is down while providing an ETA of when they can check back
Our ability to conference together a key strategic group using Everbridge when travel is impossible is a game-changer for us and is now part of the standard process for an office closing.
A lot of times when we need to use the Everbridge system I might not be at my desk, so I use the new mobile app that is available. I would much rather send a message out using a mobile app because it’s just so much easier.
Everbridge fits our needs. Not only do we save time and improve customer service during our routine activities with Everbridge, but we also know we have a quick and reliable way to communicate with our customers and employees during an emergency.
Roche Pharmaceuticals uses the Everbridge system for any event that may alter the normal routine of the facility. We have found that one of the most important things in these situations is training and practice. In this way, we ensure that we have put in place the right system and practices to mitigate the risk associated with critical incidents.
It is important for Saks Fifth Avenue to have a mass notification system that enables the company to quickly and reliably communicate with our associates during critical events like hurricanes. We are now able to utilize the Everbridge system to help us provide an additional means to ensure our associates’ safety and wellbeing.
Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.