Consistent, Error-Free Messaging for All Types of Incidents
Every day, operational issues impact productivity and revenue, cause production slowdowns, delay responses to time-sensitive issues, impact client satisfaction, and require tracking for compliance purposes. Everbridge Incident Management allows organizations to automate their communications processes according to preconfigured rules. As a result this decreases costly human errors and reduces down time until a strategic resolution for critical response teams is developed while they simultaneously capture required compliance information.
The easy-to-use interface ensures the right incident communications processes are followed at the right time, and that clients are notified based on the type of incident taking place. Messages are consistent, error-free, and complete every time they are sent to responders and stakeholders.
Form-Driven Templates for Communication
Simply select incident types and fill in the required information. The notification is sent to a pre-defined list of recipients.
On-Call Scheduling and Escalation
Keep track of who is on call to alert the right people based on the type of incident and time of day. If nobody confirms the alert, it is automatically distributed to an alternative response team.
Highly-Customizable Incident Communications
Incident Management can be configured to fit the needs of any organization with customizable variables and a separate incident response plan by location, line of business, or facility.
Since incidents are often not isolated and frequently have a cascading effect, our Incident Management solution is designed to manage multiple events. Reports provide details on incident status using real-time dashboards.
Extensive Incident Communication Tracking
Incident Management provides real-time reporting and creates an audit trail for all journal entries, along with outbound notifications and acknowledgements by response personnel, for compliance purposes.
The great thing about Everbridge is how resilient the system is. When we evaluated the low-budget providers, it was hit or miss. I know that if an emergency occurs, I can rely on the Everbridge system to both be accessible and to quickly broadcast the messages – just as I expect it to work. With Everbridge, I don’t have to worry.
During the H1N1 flu outbreak, we used the Everbridge system daily to keep executive management current on the international situation and to keep them apprised of the implementation of applicable sections of our corporate pandemic plan.
One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.
What we looked at first and foremost was scalability and flexibility, because we are a very fast growing, global community. We are adding properties every day, and adding a single property could mean anywhere from adding one customer to 200 customers. Implementing Everbridge has been a huge win, both internally and at the corporate level, because our customers like it as well.
With Everbridge, we can broadcast out information to employees using any Internet-enabled computer, any Internet-enabled mobile device, or simply call to an Everbridge operator if our own technology was impacted. We also have two-way communications capabilities; we can receive immediate feedback from our employee base, and communicate back out to them. We also have live monitoring and reporting capabilities to see how effective it is while we’re in the middle of an incident.
Our ability to conference together a key strategic group using Everbridge when travel is impossible is a game-changer for us and is now part of the standard process for an office closing.
A lot of times when we need to use the Everbridge system I might not be at my desk, so I use the new mobile app that is available. I would much rather send a message out using a mobile app because it’s just so much easier.
Everbridge fits our needs. Not only do we save time and improve customer service during our routine activities with Everbridge, but we also know we have a quick and reliable way to communicate with our customers and employees during an emergency.
Roche Pharmaceuticals uses the Everbridge system for any event that may alter the normal routine of the facility. We have found that one of the most important things in these situations is training and practice. In this way, we ensure that we have put in place the right system and practices to mitigate the risk associated with critical incidents.
It is important for Saks Fifth Avenue to have a mass notification system that enables the company to quickly and reliably communicate with our associates during critical events like hurricanes. We are now able to utilize the Everbridge system to help us provide an additional means to ensure our associates’ safety and wellbeing.
We selected Everbridge because of its industry-leading, reliable and innovative control center operations and emergency notification applications, as well as its successful track record for delivering projects to local, state and federal government agencies.
You’re looking to get your business back up and running. You don’t really have time to sit there and tell people what to do. You have to have time to tell one person, that’s Everbridge. Everyone else can be told by Everbridge.
Our use of Everbridge is going to change our response. It’s going to change the way we’re able to get people on the ground. It’s going to change the way we’re able to get information back from our volunteer base. It’s going to be able to change the way we plan. Everbridge is the communication platform that’s going to take us to the next level.
Being able to tailor messages to only identified areas on a map rather than just sending out the message across the entire population, and being able to respond to situations appropriately based on customer communication is so helpful. It allows us a lot of flexibility and saves us a lot of time.