Resource Center

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Featured
  • Webinar

    Disasters and crises happen every year, affecting countless people. While you may not know the specific incidents that will happen in any given year, there are certain measures that can be taken to be better prepared overall.
    Join this webinar, After Action Report: 5 Lessons Learned From the Events of 2013, to hear Dr. Robert ...

  • White Paper

    If not properly addressed, critical IT outages can have a major impact on your bottom line and reputation. Deploying an IT Alerting solution can help you better attack incidents and decrease Mean Time To Repair, but how do you know if a solution is the right fit for your organization?
    In this white paper, 10 ...

  • Video

    Dave Hinkley, Business Continuity Manager, Border States Electric Supply, discusses different types of incidents the company faces and how Everbridge helps communicate with employees during these incidents.

  • Case Study

    Founded in 1952, Border States Electric Supply serves the electric utility industry by providing products, materials management solutions and delivery and logistics expertise to tens of thousands of customers across numerous industries, such as oil and gas, government and healthcare. With 62 locations across 16 states, Border States Electric Supply has unique communication challenges when ...

  • Webinar

    Winter storms cause power outages, dangerously cold temperatures and safety hazards that can put the lives of people in danger and interrupt normal day-to-day operations. Are you prepared for what this winter has in store? How is El Nino going to impact the United States?

Data Sheets
  • Data Sheet

    When you need to reach on-call staff quickly, you don’t want to spend time searching schedules on whiteboards or sifting through spreadsheets to find the people you need.

  • Data Sheet

    For many cities, towns, and municipalities, base maps provided by commercial mapping sources may lack precision—due to new construction, coverage of rural areas, or poor access to large campuses and manufacturing facilities. This lack of precision can cause issues when sending a targeted notification to contacts.

  • Data Sheet

    Whether dealing with incident management, operational communication, or emergency notification, your organization needs to seamlessly reach distributed workforce and stakeholders in any location, across a variety of devices. And when operational issues threaten downtime, or emergency issues threaten lives, access to real-time situational intelligence empowers you to make decisions with confidence.

  • Data Sheet

    The ability to communicate quickly and effectively has never been more critical to the daily operations of healthcare facilities and to the safety of their patients and staff. From STEMI and other code alerts, to nurse staffing and emergency notifications, the critical communication needs of healthcare facilities are varied but in every case time-sensitive and ...

  • Data Sheet

    Quick and reliable Emergency Communication is critical to the operations of any municipality. whether related to criminal activities, severe weather or missing persons, the ability to quickly and reliably reach staff, emergency personnel, and citizens – over any voice or text device – and confirm receipt of notifications – can help protect life and property. ...

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Case Studies
  • Case Study

    Founded in 1952, Border States Electric Supply serves the electric utility industry by providing products, materials management solutions and delivery and logistics expertise to tens of thousands of customers across numerous industries, such as oil and gas, government and healthcare. With 62 locations across 16 states, Border States Electric Supply has unique communication challenges when ...

  • Case Study

    The Port of Los Angeles is part of the LA City harbor department, which holds jurisdiction over an area which lies in San Pedro and Wilmington, California. It consists of many terminals, including cargo terminals, fuel terminals, marinas, and attractions for residents and tourists. On a regular basis there may be between 10-20,000 employees in ...

  • Case Study

    Molina Healthcare is based in Long Beach, California, with offices and companies in 17 states across the U.S. Founded in 1980, the company provides Medicaid and Medicare services to more than 1.8 million members. Molina Healthcare has used Everbridge for over five years to communicate with staff members about numerous types of incidents to ensure ...

  • Case Study

    AppRiver is a service provider of cloud-based email and web security solutions with over 45,000 corporate customers. Founded in 2002, AppRiver currently employs around 200 staff members between its corporate headquarters in Gulf Breeze, Florida, EMEA headquarters in Lupfig, Switzerland, and offices in Austin, Texas, Northport, New York, and Atlanta, Georgia. AppRiver maintains multiple, secure ...

  • Case Study

    Nassau County is located in the northeast corner of Florida, along the Atlantic Ocean, and is known as the “Eastern Gateway to the Sunshine State.” The county has a population of about 74,000, and a local economy that includes agriculture, professional industries, and tourism. Nassau County encompasses 12 distinct topographical zones, including sandy beaches, scenic ...

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Webinars
  • Webinar

    Disasters and crises happen every year, affecting countless people. While you may not know the specific incidents that will happen in any given year, there are certain measures that can be taken to be better prepared overall. Join this webinar, After Action Report: 5 Lessons Learned From the Events of 2013, to hear Dr. Robert C. ...

  • Webinar

    Winter storms cause power outages, dangerously cold temperatures and safety hazards that can put the lives of people in danger and interrupt normal day-to-day operations. Are you prepared for what this winter has in store? How is El Nino going to impact the United States?

  • Webinar

    Emergencies can happen at a moment’s notice. During these events, it is important that the right people are informed with timely information. Because of this, you must consider how you will communicate with staff, responders and citizens during an event.

  • Webinar

    The recent Ebola cases remind us that preparation for any type of pandemic is extremely important, especially with influenza season right around the corner. What preparations has your organization made for pandemics? Are you confident you can inform and reach all of your staff? What would happen if you didn’t? Join us for this complimentary webinar, ...

  • Webinar

    In 2011, The Great East Japan Earthquake struck in the Pacific – and quickly became one of the most catastrophic events that affected the country, as well as one of the most expensive disasters on record. How can we better prepare for an event like this? And what can organizations do to mitigate loss and ...

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White Papers
  • White Paper

    If not properly addressed, critical IT outages can have a major impact on your bottom line and reputation. Deploying an IT Alerting solution can help you better attack incidents and decrease Mean Time To Repair, but how do you know if a solution is the right fit for your organization? In this white paper, 10 Questions ...

  • White Paper

    In a typical hospital environment, change is constant—on-call schedules vary, emergencies require additional staff, patients no-show—while manual processes take up valuable time. How can automating staffing and coordination streamline hospital operations, and improve patient communication and care? In this whitepaper, Maureen McNamara-DiTore, Director, Telecommunications/Reception Services from The Valley Hospital, summarizes best practices for staffing and ...

  • White Paper

    Workplace mobility is on the rise, which means organizations likely have an increasing number of employees who travel or work from home, creating unique communication challenges. During emergencies and other critical incidents, one of the major worries for organizations is employee safety regardless if they are at the office or not. How can you ensure ...

  • White Paper

    When a mass casualty event happens – with the potential to injure numerous people – having a full staff can be critical for a hospital. But what if nurses, doctors and other employees are affected by that event? How do you know who is and isn’t affected? In this paper, Targeting Hospital Staff with Location Based ...

  • White Paper

    During major events – such as an earthquake or severe storm – government agencies need to notify as many citizens as possible. But what if that agency is dealing with a more concentrated incident, such as a hazmat spill or road closure and only need to notify residents in specific locations? In this paper, Targeting Citizens ...

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Expert Insights
  • Expert Insight

    Ken Parrish has been working in emergency management for over 20 years at the federal, state, and local level. In that time he has watched technology evolve to better serve his staff, first responders, and citizens alike. Since 2004, Ken has been applying his expertise as the Program Manager for the Pierce County Emergency Management department. He and his ...

  • Expert Insight

    Chris Bellone is the guy who gets 15 competing hospitals to work together in a crisis. As the disaster coordinator for the State of Illinois Region 1 Emergency Medical System (EMS), Bellone represents a region whose mission is to bring together leaders from competing hospitals to work as a disaster planning and response consortium. Additionally, ...

  • Expert Insight

    Steve Storbakken and Connie Lackey understand hospital emergency preparedness inside and out. Storbakken chaired the Providence Health System Disaster Preparedness Taskforce, which serves 27 hospitals and 45,000 employees, and drives Providence San Fernando Valley’s emergency preparedness program as the director of safety for its three hospitals. Lackey, a registered nurse and Providence San Fernando Valley’s ...

  • Expert Insight

    Victoria O’Neal knows that every minute counts when acute heart attack victims arrive at Promise Regional Medical Center’s emergency room. With a STEMI, a few minutes can makethe difference between recovery and death; there’s no room for communication mistakes or delays. As the telecommunications manager for Promise Regional Medical Center, a notfor-profit 200-licensed bed medical ...

  • Expert Insight

    Dean Gardenhire is no stranger to disaster. With nearly 30 years experience in business continuity, disaster recovery, and emergency and crisis management, Gardenhire is responsible for keeping Kentucky Farm Bureau Insurance (KFB) operational during natural disasters, severe weather, and other incidents while ensuring the well-being of its employees in offices across 120 counties. In business for more than 60 years, ...

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Corporate
  • White Paper

    If not properly addressed, critical IT outages can have a major impact on your bottom line and reputation. Deploying an IT Alerting solution can help you better attack incidents and decrease Mean Time To Repair, but how do you know if a solution is the right fit for your organization? In this white paper, 10 Questions ...

  • White Paper

    Workplace mobility is on the rise, which means organizations likely have an increasing number of employees who travel or work from home, creating unique communication challenges. During emergencies and other critical incidents, one of the major worries for organizations is employee safety regardless if they are at the office or not. How can you ensure ...

  • White Paper

    System outages and other critical IT incidents can hurt your brand image and bottom line if customers aren’t informed about what is happening. How can you keep your customers informed during these events to minimize damage? In this executive brief from CIO Insight, Incident Management: How to Keep Users in the Loop, you’ll learn about best ...

  • White Paper

    In an emergency, one of your organization’s main priorities should be keeping employees safe. How can communication help you prevent unnecessary harm to your employees? In this white paper, Employee Safety: Critical Communication Best Practices, learn about key recommendations for using critical communication to keep your employees out of harm’s way.

  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

> View More

Energy
  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

  • White Paper

    Flu season is just around the corner and global concerns about Ebola are on the rise. If a pandemic spreads to your area, how can you keep employee absenteeism in check and ensure productivity continues at a high level? In this paper, Pandemic Preparedness: 10 Key Pandemic Readiness Components, business continuity experts from Deloitte offer insight ...

  • White Paper

    In an emergency, from criminal activity to severe weather, the first concern is reaching employees with critical information. But often, organizations outside of your normal network need to be involved as well—hospitals, law enforcement, and infrastructure support agencies, for example. How can improving the way we create contact networks speed crisis response? In this white paper, ...

  • Video

    Jody Grizz, Continuity Program Coordinator, LG&E and KU Energy, discusses the importance of Everbridge’s mobile capabilities and how he utilizes the system during disruptive events and customer threats.  

  • White Paper

    In an emergency, rumors and misinformation about what’s happening can damage your reputation, hurt employee morale, and cost you money. How do you set the record straight when the pressure is on? In this paper, Rumors and Misinformation: Dispelling Myths and Creating Trust During Emergency Situations, learn about how an effective communication strategy can prevent rumors ...

> View More

Financial Services
  • White Paper

    If not properly addressed, critical IT outages can have a major impact on your bottom line and reputation. Deploying an IT Alerting solution can help you better attack incidents and decrease Mean Time To Repair, but how do you know if a solution is the right fit for your organization? In this white paper, 10 Questions ...

  • White Paper

    Workplace mobility is on the rise, which means organizations likely have an increasing number of employees who travel or work from home, creating unique communication challenges. During emergencies and other critical incidents, one of the major worries for organizations is employee safety regardless if they are at the office or not. How can you ensure ...

  • White Paper

    System outages and other critical IT incidents can hurt your brand image and bottom line if customers aren’t informed about what is happening. How can you keep your customers informed during these events to minimize damage? In this executive brief from CIO Insight, Incident Management: How to Keep Users in the Loop, you’ll learn about best ...

  • White Paper

    In an emergency, one of your organization’s main priorities should be keeping employees safe. How can communication help you prevent unnecessary harm to your employees? In this white paper, Employee Safety: Critical Communication Best Practices, learn about key recommendations for using critical communication to keep your employees out of harm’s way.

  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

> View More

Healthcare
  • White Paper

    In a typical hospital environment, change is constant—on-call schedules vary, emergencies require additional staff, patients no-show—while manual processes take up valuable time. How can automating staffing and coordination streamline hospital operations, and improve patient communication and care? In this whitepaper, Maureen McNamara-DiTore, Director, Telecommunications/Reception Services from The Valley Hospital, summarizes best practices for staffing and ...

  • White Paper

    When a mass casualty event happens – with the potential to injure numerous people – having a full staff can be critical for a hospital. But what if nurses, doctors and other employees are affected by that event? How do you know who is and isn’t affected? In this paper, Targeting Hospital Staff with Location Based ...

  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

  • White Paper

    Without preparation, emergencies and other critical events can put the lives of your patients and staff in jeopardy. How can you ensure you’re ready for the next potentially dangerous incident? In this white paper, Planning Drills for Healthcare: Emergency and Incident Preparation and Training, learn how planning drills can prepare your hospital for emergencies and how ...

  • White Paper

    Without timely response, IT downtime—and other critical IT incidents—can impact your organization, your customers and your bottom line. How can communication improve your Mean Time To Resolution (MTTR)? In this Executive Brief from CIO Insight, Best Practices for Faster Critical IT Incident Response, you’ll learn about key recommendations for automating communication to help shorten your MTTR ...

> View More

Government
  • White Paper

    During major events – such as an earthquake or severe storm – government agencies need to notify as many citizens as possible. But what if that agency is dealing with a more concentrated incident, such as a hazmat spill or road closure and only need to notify residents in specific locations? In this paper, Targeting Citizens ...

  • White Paper

    Emergencies and severe incidents can happen at any time – without warning. For government agencies, this creates the need for a critical communication system that can reach the right responders and citizens at the right time. With plenty of systems for your agency to choose from – and countless different factors to consider – you ...

  • White Paper

    Incidents such as severe storms or terrorists threats can happen at moment’s notice. While each will require different responses, all have the potential to be even more hazardous if critical communications are not well thought out and developed – ultimately putting citizens in harms way. What would happen if your agency couldn’t reach its’ citizens ...

  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

  • White Paper

    A crisis event can strike at a moment’s notice. Without proper preparation, response teams and other staff can be caught off guard, leading to an unsuccessful event resolution and recovery. How can your agency or department better prepare themselves? In this whitepaper, Crisis Communication for Government, Dr. Robert C. Chandler discusses best practices on how to ...

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Transportation
  • Video

    Keith Garcia, Emergency Management Coordinator, Los Angeles Port Police, discusses the importance of communication to the Port of Los Angeles, how Everbridge was used during a tsunami and more.  

  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

  • White Paper

    Flu season is just around the corner and global concerns about Ebola are on the rise. If a pandemic spreads to your area, how can you keep employee absenteeism in check and ensure productivity continues at a high level? In this paper, Pandemic Preparedness: 10 Key Pandemic Readiness Components, business continuity experts from Deloitte offer insight ...

  • White Paper

    In an emergency, from criminal activity to severe weather, the first concern is reaching employees with critical information. But often, organizations outside of your normal network need to be involved as well—hospitals, law enforcement, and infrastructure support agencies, for example. How can improving the way we create contact networks speed crisis response? In this white paper, ...

  • White Paper

    In an emergency, rumors and misinformation about what’s happening can damage your reputation, hurt employee morale, and cost you money. How do you set the record straight when the pressure is on? In this paper, Rumors and Misinformation: Dispelling Myths and Creating Trust During Emergency Situations, learn about how an effective communication strategy can prevent rumors ...

> View More

Higher Education
  • White Paper

    While the risk of an Ebola outbreak in the U.S. is extremely low, it’s a reminder that organizations, hospitals, and state and local government agencies need to be prepared with a critical communication plan, no matter the scale of the pandemic. How can you ensure you’re prepared for the next pandemic? In this Everbridge Pandemic Communications ...

  • White Paper

    Flu season is just around the corner and global concerns about Ebola are on the rise. If a pandemic spreads to your area, how can you keep employee absenteeism in check and ensure productivity continues at a high level? In this paper, Pandemic Preparedness: 10 Key Pandemic Readiness Components, business continuity experts from Deloitte offer insight ...

  • White Paper

    In an emergency, from criminal activity to severe weather, the first concern is reaching employees with critical information. But often, organizations outside of your normal network need to be involved as well—hospitals, law enforcement, and infrastructure support agencies, for example. How can improving the way we create contact networks speed crisis response? In this white paper, ...

  • White Paper

    In an emergency, rumors and misinformation about what’s happening can damage your reputation, hurt employee morale, and cost you money. How do you set the record straight when the pressure is on? In this paper, Rumors and Misinformation: Dispelling Myths and Creating Trust During Emergency Situations, learn about how an effective communication strategy can prevent rumors ...

  • White Paper

    When an incident happens, you need to get the right messages to the right people, as quickly as possible. A critical communication solution can be instrumental in reaching employees, partners, and stakeholders, and maintaining continuity—but only if it performs as intended. How do you know that your system will be resilient and scalable during major ...

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Mass Notification
  • Data Sheet

    When you need to reach on-call staff quickly, you don’t want to spend time searching schedules on whiteboards or sifting through spreadsheets to find the people you need.

  • Data Sheet

    Collecting and maintaining the most up-to-date contact information from your community members is increasingly difficult—landline use is dwindling, contact information is frequently unlisted, and users are more likely to have multiple mobile devices. Everbridge’s Smart registration opt-in portal provides an easy way for hard-to-reach citizens to sign-up for community, weather, and life-saving emergency communication.

  • White Paper

    We are pleased to announce that Everbridge has been positioned as a leader in Gartner Inc.’s latest Magic Quadrant for Emergency/Mass Notification Services. Everbridge was recognized for its completeness of vision and ability to execute. We are committed to maintaining this leadership position and delivering a solution that helps organizations of all sizes to communicate effectively ...

  • Data Sheet

    Everbridge Mass Notification enables users to send notifications to individuals or groups using lists, locations, and visual intelligence. This comprehensive notification system keeps everyone informed before, during and after all events whether emergency or non-emergency.

  • White Paper

    Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask. This white paper outlines ten major questions to ask every mass notification vendor you evaluate to help cut ...

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Interactive Visibility
  • Data Sheet

    Collecting and maintaining the most up-to-date contact information from your community members is increasingly difficult—landline use is dwindling, contact information is frequently unlisted, and users are more likely to have multiple mobile devices. Everbridge’s Smart registration opt-in portal provides an easy way for hard-to-reach citizens to sign-up for community, weather, and life-saving emergency communication.

  • Data Sheet

    The Everbridge Mobile Member application adds a rich new dimension to mass communications by facilitating two-way conversations with mobile recipients. Deliver messages and push notifications to recipients on mobile devices, request additional information through polling, and allow users to submit their own on-the-scene reports. The Mobile Member application creates situational intelligence by allowing mobile users ...

  • White Paper

    We are pleased to announce that Everbridge has been positioned as a leader in Gartner Inc.’s latest Magic Quadrant for Emergency/Mass Notification Services. Everbridge was recognized for its completeness of vision and ability to execute. We are committed to maintaining this leadership position and delivering a solution that helps organizations of all sizes to communicate effectively ...

  • Data Sheet

    Everbridge Interactive Visibility allows users to integrate recipient feedback, external data feeds, and social media in a single communications console. This enables decision-makers to simultaneously monitor events and communicate efficiently to designated recipients using insight gathered from multiple sources. Everbridge Interactive Visibility is supported by state-of-the-art security protocols, an elastic infrastructure, advanced mobility, and interactive ...

  • White Paper

    Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask. This white paper outlines ten major questions to ask every mass notification vendor you evaluate to help cut ...

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Incident Management
  • White Paper

    We are pleased to announce that Everbridge has been positioned as a leader in Gartner Inc.’s latest Magic Quadrant for Emergency/Mass Notification Services. Everbridge was recognized for its completeness of vision and ability to execute. We are committed to maintaining this leadership position and delivering a solution that helps organizations of all sizes to communicate effectively ...

  • White Paper

    Evaluating incident notification systems and providers can cause anyone’s eyes to glaze over in dreaded anticipation. But the process doesn’t have to be laborious, overwhelming, or fraught with perils when you know the right questions to ask. This white paper outlines ten major questions to ask every mass notification vendor you evaluate to help cut ...

  • White Paper

    The Warning Phase is the first stage of a crisis – and often the most critical for emergency notifications. The Warning Phase notifications may be last instructions, reminders, and notices that are communicated before the chaos and confusion of a disaster or emergency springs forth. Even subtle differences in messages may result in either motivating ...

  • Video

    On June 24, 2013, Everbridge announced the release of the Everbridge solutions suite, the first single system for enterprise critical communications. In this product release video, CEO Jaime Ellertson, CTO Imad Mouline, and VP of Product Management Claudia Dent explain and introduce the new benefits and features of the new Everbridge solutions suite, such as ...

  • Data Sheet

    When managing the communication of important information during an incident, it is critical to follow the correct procedure that has been devised for each specific incident type. In addition to identifying incident types and designing processes, it is imperative that incident management strategies include enabling technologies that can mitigate the risk associated with interruptions in ...

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