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Next Generation 911

Everbridge 911 Connect

Emergency Call. Center

RapidSOS Ready

Through a strategic partnership, Everbridge is now RapidSOS Ready. We are committed to delivering life-saving emergency data to first responders.

What is Everbridge 911 Connect?

Everbridge 911 Connect, a RapidSOS Ready solution, provides Emergency Communications Centers (ECC) with life-saving incident-specific information about the caller they are not receiving today, regardless of if it is a mobile, landline, or a VoIP phone. RapidSOS Ready ECCs will receive information from the 911 caller’s wireless device, which could include location, name, address, and associated contacts, when available, to accelerate emergency response and improve its efficiency. ECCs who subscribe to Everbridge 911 Connect can also query the Everbridge 911 Connect database within RapidSOS Portal to obtain vital subscriber information regardless of whether the phone call was received by the center.

Enhanced Data for Emergency Communications Centers When Seconds Count

Everbridge 911 Connect, provides Public Safety Answering Points (PSAP) and Emergency Call Centers (ECC) dispatchers with life-saving incident-specific information about the caller they are not receiving today regardless of if it is a mobile, landline, or a VoIP phone. For mobile phones, RapidSOS Ready ECCs will automatically receive available information from the 911 caller’s wireless device. This may include location, name, address, and associated contacts to accelerate emergency response and improve its efficiency. ECCs who subscribe to Everbridge 911 Connect can also query the Everbridge 911 Connect database within RapidSOS Portal to obtain vital subscriber information regardless of whether the phone call was received by the ECC.

Accessible by any authorized RapidSOS Ready ECC or PSAP, Everbridge 911 Connect may increase the number of successful phone number matches those dispatchers receive when a 911 call comes in and reduce time to closeout operations procedures when there is silent or hang-up calls.

911 Calls in a Digital World

The National Emergency Number Association (NENA) estimates over 240 million calls are made to 911 each year in the US. 80% or more of those are from wireless devices in many areas. Public Safety dispatchers need to quickly determine the callback number, location, and nature of emergency. However, these critical details can be complicated if a person is on a mobile or VoIP phone or cannot communicate verbally. Current emergency and opt-in databases don’t account for today’s mobile and VoIP phone adoptions. Everbridge 911 Connect can help provide instant information for US mobile, landline, and VoIP phones not possible through other services or databases.

94 Percent

Average 94% of Mobile Calls within
50 Meters of Ground Truth

265 Million across U.S.

Access to 265+ Million
Mobile, Landline, and VoIP Phones in Use

Next Generation 911 (NG911) Tools

When a 911 call comes in, dispatchers need the right tools at their fingertips to verify the caller’s identification, their location, and the nature of the incident as quickly as possible.

This isn’t an easy task, especially when attempting to verify multiple pieces of vital information during periods of high call volume. With RapidSOS and Everbridge, leverage powerful next generational 911 (NG911) tools.

Rapid SOS UI

How Can Everbridge 911 Connect and RapidSOS Help?

911 Connect Situational Awareness

Situational Awareness

Gain real-time information on one centralized dashboard for all emergency data.

911 Connect Enhanced Contact Information

Enhanced Contact Information

Instant access to additional information to help verify caller and other associated contacts faster and with higher match rates.

911 Connect Live Location

Live Location Data

See the location of the call and even the movement of mobile phones to pinpoint the dispatchable location with more confidence.

Everbridge 911 Connect provides 911 professionals the critical information they need to respond to and provide the required emergency response to keep people safe and organizations running.