What is Public Safety Communications?

Public safety communication involves the acts of delivering critical information to fellow agencies in an effort to share information and coordinate effective incident response. Additionally, it includes providing timely event details to residents and community members to help ensure their safety.

According to FEMA, in 2016 alone there were 103 disaster declarations and a total of 823 from 2010-16. The type of incidents that caused these declarations ranged from chemical spills, wildfires to large scale events like Hurricane Matthew. Being able to deliver critical event information through an emergency notification system that allows for simple resident opt-in and a multi-modal approach can help save lives. With less than 50% of households having a landline, a well thought out public safety communication plan that can combat this problem is essential to ensuring resident safety.

Why Everbridge for Public Safety Communications

Reach the Right People, at the Right Time

Everbridge keeps residents safe and informed and ensures they get the right message through a multi-modal (cell phone, e-mail, landline phones, etc.) approach with the option to require confirmation of receipt.

Scale to Meet Your Needs

Everbridge’s platform is designed to deliver millions of messages per hour with the ability to adjust call volume to not overwhelm local phone exchanges. That is why the states of Florida and Connecticut rely on Everbridge for their most critical communications.

Know Where Residents, Staff, and Responders Are Located

PrecisionGIS shows you the static location for key personnel, residents and allows you to customize your organizations view with custom maps, display details like fire zones and Tier 2 HAZMAT storage.

Quickly and Easily Broadcast via FEMA’s IPAWS

Mass Notification for Integrated Public Alert & Warning System (IPAWS) takes traditional notifications to the next level, making it easier for authorized public safety officials to target and launch alerts to individuals who may be in harm’s way, without the need to download an app or subscribe to a service.


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What Our Customer Are Saying About Us

We have found that Everbridge is an invaluable tool that allows us to stay connected with community members and rapidly communicate critical information to them when necessary. Before Everbridge, we relied on a less powerful notification service, and it took us two to three hours to send a message to 5,000 people. Using Everbridge, we have notified 10,000 people in less than 15 minutes.
Ken Parish, Program Manager, Pierce County
Everbridge allows us to refine notifications so that they only target the areas affected by the weather warnings. Upon receiving notifications from the National Weather Service, all sirens within the county are activated regardless of the actual location of the bad weather. Using Everbridge, citizens know that if they receive a warning message on their cell phone, land line or email, they are in the “hot” zone of where the storm is likely to occur.
Ed Reuter, Emergency 911 Director, Bartholomew County, IN
The system, which we have named TorranceAlerts, is very customizable to the individual so we are not overwhelming them with an abundance of non-emergency messages. We encourage all residents to register and “opt-in” at TorranceCA.Gov/TorranceAlerts. Depending on their preferences, residents can receive Everbridge notifications on anything from street sweeping and water conservation, to library services and building code issues. Residents can also stay engaged with the community through our TorranceAlerts Twitter and Facebook handles as well.
Soraya Sutherlin, Emergency Services Manager, City of Torrance

Product Solutions for Improved Public Safety Communications

Mass Notification

This application enables organization to notify the right people, at the right time, whatever the situation. With over 100 contact paths, Mass Notification helps ensure that you’ll be able to communicate with your employees during a workplace violence incident.

Community Engagement

This application enables agencies to connect directly with their communities through multi-modal messaging and social media. Residents can simply opt-in via texting their zip code or an event keyword to 888777.

Incident Management

The easy-to-use interface ensures the right incident communications processes are followed at the right time, and that clients are notified based on the type of incident taking place. Messages are consistent, error-free and complete every time they are sent to responders and stakeholders.