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Automate IT Incident Response

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Smart Orchestration

Minimize the costly IT downtime to keep your business running, faster. Streamline your end-to-end Enterprise Incident Response actions and activities for faster resolution with Smart Orchestration.

The solution enables the teams to:

  • Create, execute and monitor true end-to-end cross-tool workflows to mitigate the impact of IT incidents on businesses and teams.
  • Proactively orchestrate the response to a wide variety of critical IT service disruptions and interruptions to accelerate resolution
  • Seamlessly integrate with most IT management tool actions and teams’ activities to improve efficiency, effectiveness, accountability and predictability.

Service Operations, Major Incident Management (MIM), and ITSM

Minimize business downtime and accelerate incident resolution by automating communications, collaboration, and orchestration. Wondering where your IT department is falling short? This White Paper outlines 10 Reasons Why Your IT Incidents Aren’t Resolved Faster.

Information Security Operations

Get Security and IT resolvers together while keeping all stakeholders updated during security incidents. During cyberrelated incidents, orchestrate communication and collaboration in a coordinated fashion to contain the attack, mitigate the damage and ensure compliance.  


The combination of SMS, email, Skype and ChatOps tools helps developers and operators get in touch throughout the normal release lifecycle. But what happens when things break? An IT service alerting tool can be the glue that firmly connects developers and operators even in the toughest of IT outage situations. The most effective DevOps organizations understand that, in order to account for when things go wrong, they also need to automate the communication process itself. 

IT Service Continuity / Disaster Recovery

Implement real-time, impacted user communication to lower costs by reducing additional inbound calls/tickets during major service incidents, critical security events and disaster recovery/continuity exercises.

The beauty of Everbridge IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications

Mark Hydar, Ericsson

The Power of the Critical Event Management Platform

  • Keep Shifts Humming

    Manage staff on-call schedules

  • Leverage Existing Tools

    Trigger incident responses upon alerts from ITOM, SIEM, ITIM, ITSM tools

  • Find the Right People

    Identify, locate, contact and engage the right people at anytime, anywhere

  • Reduce Resolution Times

    Reduce time-to-collaborate with 1-click, pinless conference bridges and ChatOps

  • Team Performance

    Continuously improve your response teams’ efficiency and effectiveness with performance reports

  • Reduce Costs

    Consolidate all your alerting solutions into one enterprise Critical Event Management platform for consistency and lower TCO


  • Increase IT services uptime
  • Increase employee productivity and IT efficiency
  • Minimize impact on the business, reduce unplanned IT work
  • Eliminate alert fatigue
  • Mitigate IT issues faster with minimum resource overhead
  • Streamline your processes with consistent, repeatable, automated IT Incident response and messages