KEEP YOUR DIGITAL OPERATIONS RUNNING
Automate Digital Operations
While the massive growth in digital services has empowered businesses, it has also exposed new vulnerabilities—and greater threats. A Digital Operations Platform enables agile service delivery models, providing resilience for IT systems in an increasingly complex and interconnected virtual world.
Organizations now consider great customer experiences critical to their business and are investing heavily towards streamlining and automating digital operations. As a result, maximizing your service uptime is crucial to delivering an experience that your customers will love.
Signal enrichment, service intelligence, change telemetry, and observability allow organizations to surface priority issues and respond before an incident becomes a business problem. An intelligent Digital Operations Platform combines signals from multiple monitoring tools into relevant context (so incident resolvers can visualize and understand changes to digital services), suggests root cause impact during incidents, and mines historical fixes through AI-powered incident matching. This situational clarity enables organizations to trigger remedial actions based on previous incident resolution.
Everbridge’s Digital Operations Platform allows teams to open fewer tickets and spend less time reinventing iterative resolutions, leading to faster Mean Time to Repair (MTTR)—so impacted services get resolved before users become aware. Less time spent on incidents means more time for innovation.
Everbridge Digital Operations Platform Powers the World’s Best Customer Experiences
Provide teams with the ability to automate and streamline digital operations across teams and toolsets, enabling enterprises to deliver both continuous service uptime and great customer experiences.
- Protect against major incidents and operational disruption
- Enable organizational resilience by managing digital and physical events through a single pane of glass
- Streamline resolution across digital operations teams
- Deliver actionable issue context to on-call resolvers
- Activate collaboration hubs and provide guided remediation steps for faster resolution
- Build automated runbooks with existing tools using the low-code/no-code visual workflow designer
- Extend the value of existing tools
- Create digital playbooks to bridge technical and business teams
Customers Trust Everbridge to Keep Their Operations Running
Finastra Mobilizes Technical Resources During IT Incidents
Chris Quinlan is the Director of Service Operations for Finastra. At Resilience 2019, we spoke to Chris about his process for mobilizing technical resources during IT incidents, and how Everbridge’s IT Alerting solution improves their response time and helps to mitigate the impact on the business.
Improving Data Center Operations | Large US Hospitality
Hotels lose thousands of dollars every minute that their data center operations are down, making quick incident communicate imperative. Everbridge allowed them to streamline data center operations and substantially minimize revenue loss.
American Airlines Improves Customer Service
The ability to resolve IT issues quickly is vital for American Airlines. When a technological problem stranded thousands of passengers on a rival airline, American Airlines took the necessary precautions to ensure the same thing couldn’t happen to them.
GigaOm Analyst Reports: Everbridge xMatters Stands Out
GigaOm, an independent analyst research firm, took a deep dive into the features and functionality of the xMatters platform, and in a comprehensive study based on tests conducted across incident and task management platforms xMatters stood out against the competition. These two reports evaluate Everbridge xMatters against our competitors in the incident and task management industry.
Don’t just take our word for it, see for yourself what GigaOm had to say:
IT Service Management
Accelerate Incident Resolution
Major incidents are a burden to their enterprise and although many companies reduce impact using service management systems, sometimes it’s not enough. Minimize business downtime and accelerate incident resolution by automating communications, collaboration, and orchestration through Major Incident Management (MIM) and IT Service Management (ITSM).
Update Stakeholders During Incidents
Get Security teams and IT resolvers together while keeping stakeholders updated during security incidents. During cyber–related incidents, orchestrate communication and collaboration in a coordinated fashion to contain the attack, mitigate the damage, and ensure compliance.
“By implementing Everbridge xMatters in our notification workflow, we’ve been able to quickly and reliably engage our physicians, which leads to faster evaluation and treatment for our acute stroke patients.”
Katherine Repko, TeleHealth Operations Initiatives Manager, Intermountain Healthcare
Connect Developers and Operators for Fast Resolution
Combined SMS, email, and ChatOps tools keep developers connected throughout the normal release lifecycle. When things break, ChatOps tools firmly connect developers and operators during the toughest of IT outages . The most effective DevOps teams understand that, in order to provide great customer experiences, they also need to automate the communication process itself.
Keep Your Business Running
Reduce the noise and focus on the administration and management of technology, information, and data. Keep outages at bay by using an incident response tool that quickly notifies personnel and ensures the business stays running.
Ensure Optimal Customer Experience
Companies need a great customer experience to stay in business. Knowing when customer facing systems are down, is only half of the problem. Work together to ensure your customer’s happiness as well as staying ahead of potential brand damaging issues.
“Further use of the wealth of data that the Everbridge platform provides will mean that our business continuity practices continue to improve and the organizational impact of incidents such as building closures or IT outages will be minimized.”
Ashley Stearn, CLS Group
“The system’s value as an enterprise-wide mass communication tool was seen immediately after it was implemented.”
Brian F. Maguire Jr., Emergency Preparedness Planner, Children’s Hospital of Philadelphia
“The beauty of Everbridge IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications.”
Mark Hydar, Ericsson
“One of the best things I like about Everbridge is incorporating the things you wouldn’t normally think of for communication, kind of leveraging the Internet of Things. If it’s connected in some way, you could leverage it, either to get a critical message out or to receive a message.”
Brian Phillips, Senior Manager of Global Security, Alexion Pharmaceuticals, Inc.
Our Customers Are Some of the Largest in their Industry, and We are Proud and Grateful That They Put Their Trust In Us to Protect What Matters the Most to Them
Ericsson Case Study
IT Alerting Improved Incident Response
Ericsson is a multinational provider of communication technology and services. Ericsson’s services, software and network infrastructure include the Ericsson MediaFirst TV Platform, a software-defined, media-optimized platform for the creation, management and delivery of next-generation Pay TV. Their global presence and employees in many regions, makes it essential that their IT incident response teams are able to communicate quickly and efficiently to resolve IT issues whenever they arise.
Why the World Needs Next Generation Population Alerting
Today is an important day for Everbridge as we release our new Public Warning Centre, making it simpler and easier… read more
What Emergency Responders Need to Keep People Safer
Experience from a series of recent events across Europe – including the floods in France and the forest fires in… read more
Digital Operations: A Solution for CISOs
Software supports and streamlines digital transformation by automating and accelerating an organizations’ operational response to critical events to keep people safe and organizations running. download datasheet
xMatters Surpasses the Competition in GigaOm Benchmark Report
GigaOm took a deep dive into the features and functionality of the xMatters and PagerDuty platforms in a comprehensive head-to-head study based on tests conducted on both platforms and xMatters comes out on top. get details