Discover how Ameren leverages Everbridge to stay resilient during Midwest weather disruptions and ensure regulatory compliance for nuclear facilities. From location-based notifications with maps to customizable forms for external stakeholders, Everbridge transforms how Ameren handles critical events.

[00:11.4]
Everbridge has changed the way my team responds to disruptions and critical events in a variety of ways. One way I can think of is, we tend to have bad weather in the Midwest. Inclement weather, whether it’s like, tornado season, whether it’s fire season, or even in the winter.

[00:31.5]
It always kind of poses, challenges operationally and also just for coworkers trying to get to their work center.

[00:44.9]
One thing that happened this winter was that there was a massive, snow and ice storm and business segments were scrambling, trying to figure out who was going to be able to be remote, who was going to be able to work where. And Everbridge really came in key there because there’s a really nice function, with their incidents and notifications that allows you to kind of create an ad hoc HTML, little web page.

[01:08.8]
And that page you can actually add valuable, visual information like maps. So we were able to utilize this function and send texts to key, employees at specific locations, because Everbridge also allows you to put in specific location information for employees.

[01:27.2]
So we were able to target the employees who work at specific places and then send them key information just pertinent to them so they knew, where was safe to drive and where wasn’t, and it also kind of helps other employees know, okay, if we sent you a certain message, you don’t report to work.

[01:44.9]
But if we sent you this message with maps and information, then you know exactly how to get to work and exactly where to park and where the safe spots are.

[01:57.5]
The one way Everbridge has helped my organization stay resilient is just how customizable it is to situations that might happen to differt business segments. One such time is we support, nuclear facilities, and one of the nuclear facilities needed to find a way to send customizable information to external stakeholders that needed to be received in a very specific amount of time and acknowledged in order to maintain, regulatory compliance with their governing body.

[02:32.3]
So through Everbridge we were able to engage some professional services and build out really, really complex forms that had various ways to input information. So they were like dropdown toggles. There was a place for manual input, and it was great because it allowed them to achieve the level of granularity that was necessary.

[02:53.8]
And then send that to external stakeholders who were simply able, type like yes, or whatever they needed, to respond within the allotted time. This was vastly different than the system that they were using before, in the best possible way. We could see that data visualized exactly when people responded, who responded.

[03:13.1]
And we had the flexibility to send it to, specific people within an organization. So it was just incredible. The nuclear team is using it and they’re loving it. And we are constantly in conversations about how we can further expand.

Hackensack Meridian Health, guided by Scott Skrivanek, Network Director of Emergency Management, uses Everbridge to create a safer, quieter, and more healing-focused environment across its 18 hospitals and 600 locations. By streamlining critical communications for medical emergencies and unexpected events like earthquakes, Everbridge helps protect over 36,000 employees and thousands of patients daily, ensuring swift responses and improved patient care. Discover how this technology fosters both safety and healing.

[00:07.0]
In health care, which is my industry. We have a lot of different use cases for the use of Everbridge, because we not only have to protect our 30,000+ employees, but also our daily inpatient count of three to 4,000 patients, and all of the people who come to all of our health care locations.

[00:29.3]
So we need to not only be able to dispatch or, respond to power outages, or floods, and things like that, but we also respond to medical emergencies within the hospital. And Everbridge has really helped us do that, and be able to send timely messaging out, to respond to cardiac arrests, patients who are having strokes or having significant medical emergencies in the hospital.

[00:59.5]
When we first started as a network, which was in 2016, it was truly like the Wild West. Everybody kind of did their own thing, and hospitals are very noisy places to begin with, and we would, send messages over intercoms and things like that hundreds of times a day.

[01:21.1]
Everbridge has allowed us to do a lot of that dispatching, and a lot of that response to emergencies, without having to make overhead announcements as much. So it leads to a much better, healing process in the hospital, because the hospital is now quieter, because we’ve moved most of our critical communications over to using Everbridge.

[01:49.4]
So last year, something that doesn’t happen in New Jersey very often, we had an earthquake that was upwards of 3 to 4 on the Richter scale. Doesn’t happen. So there was a lot of, uneasiness amongst our team members, and Everbridge allowed us to respond to that by sending out multitudes of messages.

[02:15.5]
We sent damage assessments to all our facilities teams. We have 18 hospitals, 600 locations, so we have to be able to very quickly, assess any damage or anything like that. So we were able to do that. We sent Everbridge messages to all our ops teams at all our hospitals to see if there were other impacts to operations.

[02:37.6]
And then we actually were able to send to all 36,000 of our employees a tip on how to respond to the wake of an earthquake. So we were able to help them with that personal, response to the event.

[02:56.4]
So Everbridge was an integral part of that whole thing. Luckily, there wasn’t a lot of damage or, any damage really. But just being able to do that very quickly was pretty impressive.

Discover how Independent Bank leverages Everbridge to streamline communication, enhance response times, and ensure compliance during critical events. From managing BCP notifications to navigating unexpected challenges, see why Everbridge is their go-to solution for resilience and efficiency.

[00:11.2]

Biggest benefit for Everbridge is keeping everybody together, keeping everybody in communication. We primarily use it for our BCP notification system. And so keeping everybody together and quick notification, quick responses. We actually used it during COVID for, asking people.

[00:27.6]

You had to every day ask somebody if they were well enough to come into work. And it was amazing. Without that system, we wouldn’t be in compliance with all of the COVID guidelines. So we love it.

[00:42.0]

Some advice I would give to anybody that hasn’t, you know, decided to switch to Everbridge is do it. There is no bad reason. There’s no, there’s only benefits. Let’s just say that there’s. It’s a great, it’s a great company, it’s a great program.

[00:58.6]

The service is wonderful. And I mean, we wouldn’t be where we are today without it.

[01:07.7]

The way we respond to critical events now because of Everbridge is, it’s more organized. There’s a BCP plan. We’re able to communicate, obviously better together. We’re able to get responses faster. The notifications, it’s great on my mobile phone, so if I’m in route, I can quickly grab the app and send out notifications.

[01:27.4]

But it’s just the response times are just so much faster than anything we had before. Before people come in, the branches, you know, everybody’s got different hours of when they come in. But if we can get a notification out to everybody ahead of time, they know what to expect when they come in, which is, as you know, communication is key in everything.

[01:44.8]

So even if it’s before they come into work, they know that they’re coming into something instead of having it be a shock and surprise when they get there.

[01:55.7]

Resilient. I think that without them, there’s a lot of functions that we couldn’t do today, especially in a BCP scenario. We depend on them a lot. When Zoom was down We had no other way to communicate. It’s our whole system and we had no other way to communicate with everybody except through the Everbridge conference line.

[02:14.6]

And I it was an amazing thing. I it was quick to get up, sent it out to everyone and said, let’s figure out what we’re going to do with all of our communications down.