Dispelling Myths and Creating Trust During Emergency Situations

August 18th, 2014 by William Penfield

In an emergency, rumors and misinformation about what’s happening can damage your reputation, hurt employee morale, and cost you money. How do you set the record straight when the pressure is on? In this paper, Rumors and Misinformation: Dispelling Myths and Creating Trust During Emergency Situations, learn about how an effective communication strategy can prevent […]


Resiliency and Scalability in your Critical Communication Platform

August 18th, 2014 by William Penfield

When an incident happens, you need to get the right messages to the right people, as quickly as possible. A critical communication solution can be instrumental in reaching employees, partners, and stakeholders, and maintaining continuity—but only if it performs as intended. How do you know that your system will be resilient and scalable during major […]


Best Practices for Enhancing Public Safety Through Mobility

August 13th, 2014 by William Penfield

Disasters, from terrorist attacks to major storms, can significantly impact citizens, and put their safety at risk. Local agencies and responders reacting to these events face a major obstacle – the citizens they are trying to protect are increasingly mobile and dispersed. How can mobile devices and social media make the mobility of citizens an […]


On-Call Scheduling

August 12th, 2014 by William Penfield

When you need to reach on-call staff quickly, you don’t want to spend time searching schedules on whiteboards or sifting through spreadsheets to find the people you need.


PrecisionGIS for Government

August 12th, 2014 by William Penfield

For many cities, towns, and municipalities, base maps provided by commercial mapping sources may lack precision—due to new construction, coverage of rural areas, or poor access to large campuses and manufacturing facilities. This lack of precision can cause issues when sending a targeted notification to contacts.


The Four Key Challenges to Managing Critical IT Incidents

August 12th, 2014 by William Penfield

In a matter of minutes, IT downtime can negatively impact your organization, your customers, and your bottom line. How can effective incident management limit the impact of critical IT incidents? In this Executive Brief from CIO Insight, The Four Key Challenges to Managing Critical IT Incidents, you will learn four trends that contribute to IT […]


IT Incident and Disaster Alerting: Using Communication to Improve Response

August 1st, 2014 by William Penfield

IT incidents and downtime impact your team—as well as your customers, your brand reputation, and your bottom line. How can communication help reduce the impact of IT incidents, and shorten your Mean Time to Resolution (MTTR)? Download our latest white paper, IT Incident and Disaster Alerting: Using Communication to Improve Response. In this paper, critical […]


Pandemic: A Unique Crisis Communication Category

July 28th, 2014 by William Penfield

Crisis communication during a pandemic outbreak must be immediate and effective. If not properly prepared, government agencies, municipalities, and residents will all feel the impact. How can a communication strategy help avoid panic and confusion, as well as rumors and misinformation—and support disease containment and management? In this paper, communication expert Dr. Robert C. Chandler […]


Charmeck Alerts: Cross-Departmental Coordination

July 22nd, 2014 by William Penfield

During large events, towns, counties, and numerous departments can be affected. Often, communication between these groups is limited to begin with; add in event disruptions, and slow communication and response times can put citizens at further risk. In the paper, Critical Communication and Cross-Departmental Coordination, Stacie Neal of the Charlotte Fire Department summarizes key best […]


Everbridge Brochure – Corporate

July 21st, 2014 by William Penfield

Whether dealing with incident management, operational communication, or emergency notification, your organization needs to seamlessly reach distributed workforce and stakeholders in any location, across a variety of devices. And when operational issues threaten downtime, or emergency issues threaten lives, access to real-time situational intelligence empowers you to make decisions with confidence.