eBook: Mobile Communication Aids Critical Communication Concerns and Response

October 17th, 2014 by William Penfield

In an emergency, mobile communication is a critical aspect of maintaining employee safety and keeping operations up and running. However, not all organizations have the capabilities required to deploy a successful mobile communication strategy during a critical incident. How are organizations managing mobile communications and what are their biggest challenges? In this eBook, Mobile Communication […]


Replay: Crisis Communication Factors: Earthquakes and Other Natural Disasters

October 16th, 2014 by William Penfield

In 2011, The Great East Japan Earthquake struck in the Pacific – and quickly became one of the most catastrophic events that affected the country, as well as one of the most expensive disasters on record. How can we better prepare for an event like this? And what can organizations do to mitigate loss and […]


Best Practice for Critical Customer Communications

October 13th, 2014 by William Penfield

IT outages, emergency maintenance, data breaches and other critical incidents can potentially affect your customers and ultimately, harm your brand. How can you set up your critical communication strategy to ensure customers are informed during these events? In this paper, Best Practices for Critical Customer Communications, learn why it is important to have a proactive […]


Crisis Communication for Government

October 10th, 2014 by William Penfield

A crisis event can strike at a moment’s notice. Without proper preparation, response teams and other staff can be caught off guard, leading to an unsuccessful event resolution and recovery. How can your agency or department better prepare themselves? In this whitepaper, Crisis Communication for Government, Dr. Robert C. Chandler discusses best practices on how […]


Planning Drills for Healthcare

October 9th, 2014 by William Penfield

Without preparation, emergencies and other critical events can put the lives of your patients and staff in jeopardy. How can you ensure you’re ready for the next potentially dangerous incident? In this white paper, Planning Drills for Healthcare: Emergency and Incident Preparation and Training, learn how planning drills can prepare your hospital for emergencies and […]


Best Practices for Incident Communication

September 29th, 2014 by William Penfield

During emergencies, when the pressure is on, state and local government departments and agencies are required to respond to incidents immediately to ensure the safety of citizens. How can these groups streamline communication to reduce or eliminate any room for error? In this paper, Best Practices for Incident Communication, learn how state and local government […]


Best Practices for Faster Critical IT Incident Response

September 19th, 2014 by William Penfield

Without timely response, IT downtime—and other critical IT incidents—can impact your organization, your customers and your bottom line. How can communication improve your Mean Time To Resolution (MTTR)? In this Executive Brief from CIO Insight, Best Practices for Faster Critical IT Incident Response, you’ll learn about key recommendations for automating communication to help shorten your […]


Pandemic Preparedness: 10 Key Pandemic Readiness Components

September 16th, 2014 by William Penfield

Flu season is just around the corner and global concerns about Ebola are on the rise. If a pandemic spreads to your area, how can you keep employee absenteeism in check and ensure productivity continues at a high level? In this paper, Pandemic Preparedness: 10 Key Pandemic Readiness Components, business continuity experts from Deloitte offer […]


Connected Crisis Communication: Seven Factors that Call for Strategic Communication Networks

September 9th, 2014 by William Penfield

In an emergency, from criminal activity to severe weather, the first concern is reaching employees with critical information. But often, organizations outside of your normal network need to be involved as well—hospitals, law enforcement, and infrastructure support agencies, for example. How can improving the way we create contact networks speed crisis response? In this white […]


Staffing and Coordination for Hospitals Best Practices

August 29th, 2014 by William Penfield

In a typical hospital environment, change is constant—on-call schedules vary, emergencies require additional staff, patients no-show—while manual processes take up valuable time. How can automating staffing and coordination streamline hospital operations, and improve patient communication and care? In this whitepaper, Maureen DiTore from The Valley Hospital, summarizes best practices for staffing and coordination during routine […]