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Chief Customer Experience Officer

John Maeda

John Maeda serves as Everbridge’s Chief Customer Experience Officer. As Everbridge further extends its leadership position in Critical Event Management (CEM), John works cross-functionally with Product, Engineering, Customer Service & Support, and Marketing to drive innovation, thought leadership and awareness in the marketplace for the company’s award-winning and global SaaS platform. John oversees the end-to-end experience for all stakeholders interacting with Everbridge’s technology including government, healthcare, and business leaders, crisis managers, emergency first responders, employees, and citizens.

As a globally-recognized, MIT-trained engineer, world-renowned technologist, award-winning designer, and celebrated author, John was recognized by Esquire as one of the “75 Most Influential People of the 21st Century.” With roughly one million followers on social media, a Twitter feed ranked among the 140 best by TIME Magazine, John attracts several millions of people collectively to his Ted Talks and presentations at Davos World Economic Forum, and elsewhere.

Prior to Everbridge, John served as Chief Experience Officer at communications and technology giant Publicis where he led their CX/DX practices to be recognized by Forrester and Gartner as Leaders. John currently serves on the Boards of Sonos Inc. and the Cooper Hewitt Smithsonian Design Museum. He held leadership positions with Automattic, the parent company of WordPress.com and formerly the world’s largest all-distributed tech company; advertising agency Wieden + Kennedy; and the venture capital firm Kleiner Perkins; worked as an advisor to Google and eBay; served as president of the Rhode Island School of Design; and began his early career at MIT at the intersection of computer science and visual design.

John authored several celebrated books including How To Speak Machine, The Laws of Simplicity, and Redesigning Leadership. He received the White House’s National Design Award, the Tribeca Film Festival’s Clayton Christensen Disruptive Innovation Award for STEM to STEAM, the Blouin Foundation’s Creative Leadership Award, the AIGA Medal, the Raymond Loewy Foundation Prize, the Mainichi Design Prize, the Tokyo Type Director’s Club Prize, and induction into the Art Director’s Club Hall of Fame.

John holds BS and MS degrees in Electrical Engineering and Computer Science from Massachusetts Institute of Technology (MIT), an MBA from Arizona State University, a PhD from University of Tsukuba in Japan, and honorary doctorate degrees from Drexel University, Simon Fraser University, and Maryland Institute College of Art.