To be successful in a technologically advanced world, you must continually improve your digital services to meet changing customer expectations. However, sometimes rapid changes can cause problems – and you don’t want to be caught on your back foot when it happens. Automated incident response can help your organization combat the growing pains change brings by automating workflows for remediation while in the office or asleep in bed, delivering exceptional customer experiences around the clock while meeting the demands of 21st-century businesses.
In this blog, we’ll explore the benefits of automated incident response by gleaning insight from Franz Kjartansson of Advania Island, who explains how his company uses automated incident response from Everbridge for quicker remediation and streamlined incident management.
Advania Island Adopts Automated Incident Response
No two incidents are the same, which is why your incident response must be capable of pivoting at a moment’s notice. For Advania Island, this means having the right strategy to combat incidents as they occur – preventing a full-blown business crisis. According to Franz Kjartansson of Advania Island, before adopting automated incident response, ‘troubleshooting and addressing problems took more manpower and resources,’ increasing remediation times and making it more difficult to conduct business.
Benefits of Automated Incident Response
Unlike conventional incident response, which uses IT and DevOps teams stationed around the clock, automated incident response relies on technology to detect, respond, and resolve an incident. By switching from a conventional to automated incident response, organizations can identify problems before they impact business – improving consumer trust and profitability while increasing resiliency.
While increased resilience is typically the ultimate goal for businesses switching to automated incident response, there are numerous other benefits automated incident response can bring your organization, including:
- Faster response times
- Lowered costs
- Optimized threat intelligence
- Streamlined operations
- Reduced cyber security impact
- Simplified technology and tools integration
- Automated reporting and metrics capabilities
- Reduced manual operations and standardization of processes
Improve Your Digital Services
For Advania Island, switching to automated incident response from Everbridge helped preserve business in the Nordic region while securing resilience for years to come. By switching from conventional incident response to an automated approach, Franz Kjartansson and the rest of Advania Island were able to simplify their response to incidents while also reducing human labor, lowering costs, and streamlining operations.
To learn how Everbridge can help your organization improve its incident response for better resiliency, explore our on-demand webinar “The Impact of Automating Incident Response.”