Consistent, Error-Free Messaging for All Types of Incidents

Brian Phillips Associate Director, Physical Security, Technology, & Integration , Alexion Pharmaceuticals
I think having the ability to have the on-the-fly messages is good when things are always changing, but for the things that we can predict ahead of time and that we know are going to happen, it’s good to have the Incident Management feature, because it kind of takes the worry out of sending that message and sending it right. It helps ensure we always have the right text in the message and allows us to get it out a lot quicker to those people that we need to get it out to.

Workflow Automation using Form-Driven Templates

Following the correct procedures and including the information required for each incident type can be very difficult when the pressure is on and people are waiting for information. 

Incident Management can be configured to fit the needs of any organization or government agency with customizable variables and a separate incident response plan by location, line of business, or facility.

Since incidents are often not isolated and frequently have a cascading effect, the solution is also designed to manage multiple events. Reports provide details on incident status using real-time dashboards.

You can even separate communications plans by location, line of business or facility.

Key Features

  • Pre-defined selection of message recipients based on incident type (including 'on-call' personnel)
  • Pre-defined messages and delivery settings
  • Required critical information fields to be filled in before broadcast

  • Manage template-level user permissions to prevent operators from editing the message, distribution list or settings before sending the notification
  • Allow Incident Administrators to build incident templates, report on incidents and launch incident notifications
  • Limit Incident Operators to launching and managing incidents
  • Segregate data management responsibilities to Data Managers who can create and administer groups, update and upload contacts

  • Use different Incident templates & settings based on phase of notification (New, Update, Close)

Error-Free Communications

Relying on manual incident response outreach efforts leads to missed recipients, incorrect and incomplete notifications and delayed response times.

The easy-to-use interface ensures the right incident communications processes are followed at the right time, and that clients are notified based on the type of incident taking place. Messages are consistent, error-free and complete every time they are sent to responders and stakeholders.

James Green Business Continuity Program Manager, PSCU
Everbridge provides PSCU with a flexible, easy-to- use solution that can be quickly scaled depending on incident and event type. PSCU utilizes the system to keep employees safe and informed during weather related incidents, as well as routine events such as fire drills.
Key Features

Multi-step workflow that prompts users to select the correct incident type

Customizable user prompts for critical details to any communication using fields created by Incident Administrators

Incident communication logging for all broadcast and confirmations

Incident journal to capture additional details not included in incident communications

Extensive Incident Reporting for Compliance 

Tracking and reporting on test and live incident response can be time consuming and can prove difficult to provide auditable record of communications, satisfying security plan and other regulatory requirements.

Incident Management provides real-time reporting and creates an audit trail for all journal entries, along with outbound notifications and acknowledgements by response personnel, for compliance purposes.

Bryan Draper Security Operations Manager, Roche Pharmaceuticals
Roche Pharmaceuticals uses the Everbridge system for any event that may alter the normal routine of the facility. We have found that one of the most important things in these situations is training and practice. In this way, we ensure that we have put in place the right system and practices to mitigate the risk associated with critical incidents.
Key Features

Incident report exports all incident communications details and responses in a PDF format

Custom reports analyze incident communications effectiveness

Communication broadcasts and confirmations include audit trails and timestamps

Search across incidents using status, user, type and date

Real-time incident dashboard for operators showing all open incidents

Gus Hudson Director, Emergency Management, Hartsfield-Jackson Atlanta International Airport
We've had templates that come pre-made, but we've made a lot ourselves that allow us to be able to send those notifications out instantly to the group that we need to. For instance, when we have winter weather operations we've created recall groups within Incident Communications, so that individuals that need to be on standby get a notification just by sending out that recall message.

Pre-built, Custom Incident Templates

Without the right message templates, time can be wasted and responders can send confusing or inaccurate notifications, when seconds count.

To improve the effectiveness of your incident communications, Everbridge provides access to pre-built message templates designed with clear & concise words, customized details based on the incident type and dynamic selection of recipients based on severity, location, required skills, on-call status or any variables you choose.

Available templates include:

Active Shooter "All Clear" ▪ Evacuation ▪ Conference Bridge Activation ▪ Emergency Operations Center (EOC) - Activation ▪ Internal Emergency - Evacuation ▪ Office - Delayed Opening, Closed, Open ▪ Severe Weather ▪ Shelter In Place ▪ Staff Recall  ▪ System Testing ▪ Work At Home / Alternate Site

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