Webinar Slides: Creating Situational Intelligence: Leveraging Information to Make Better Decisions Part 1


Crises can happen anywhere at any time. Because of this, organizations – whether corporate, government or healthcare – need to be able to react appropriately and make decisions that will lead to successful event resolutions. But with how can organizations obtain the right information to take the correct actions at the right time?



Webinar Slides: IT Communications And The Customer


When an IT incident occurs, various stakeholders, including IT operations, technical support teams, C-level executives, other internal teams and customers require information on the incident immediately. The nature of this communication will also vary by incident type, location and severity. So how can you optimize your IT Operations response and communications to make sure […]


Insights from Forrester: Prepare Your IT Incident Response Plan Now


As we know, IT advancements of all types have opened up opportunities for businesses to thrive and flourish. However, these same upgrades also expose sensitive data to increasingly sophisticated hacking attempts.

This is nothing new. Security breaches are always a danger. However, according to a recent Forrester Report, “

Webinar Slides: Enhancing Incident Communications featuring Renown Health


Within a healthcare setting, faster, efficient communication leads to better patient outcomes and improved business processes. Whether you’re sending STEMI or stroke alerts or communicating with IT response teams about an imaging machine being down, you need to be able to get the right message, to the right person, at the right time.


Upcoming Session Featuring Forrester: “IT Communications And The Customer”


Next week we are excited to hose a new webinar featuring Forrester Research titled, IT Communications And The Customer: Improving Incident Response To Meet Rising Expectations.” Claudia Dent, our Vice President […]


Resident and Customer Communications: Focus on their Needs, Location, More


We talk a lot about critical communication best practices, but when it comes time to actually send those messages, it’s hard to stress the following factors enough. These are critical components to success, and keep in mind that they can apply to multiple scenarios, […]


Upcoming Webinar: Code Triage, STEMI Alerts and IT Communications W/ Renown Health



On a daily basis, healthcare professionals are faced with communication challenges that can make it difficult to […]


Assessing IT Incident Communication Readiness


This month, we continue to highlight industry trends, unique use cases and best practices around IT incident communications. Given the prevalence of cyber attacks–including more frequent data breaches and larger scale, coordinated attacks–it’s timely to revisit some of the techniques and strategies we have covered […]


USA Today: Mobilizing Local Communities with Critical Alerts

In a riveting article from USA Today, reporter Jefferson Graham describes how a resident of Manhattan Beach, California, Peter Pham, used critical alerting and community engagement tools, including Nixle and NextDoor, to mobilize local […]

Financial Services: Critical Communication to Customers and Employees


Financial services organizations often face a multitude of challenges when it comes to communication. Whether it’s a financial crisis, data center outage, privacy breach, or emergency event that could impact employee safety, these businesses have to hurdle strict privacy and security regulations while still managing to communicate decisively with customers and employees.



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