Review of Boston Events Best Practices Lessons Learned Q&A

Crises are happening with exponentially increasing economic and human cost. During these times of transition, social networks have become an important mechanism in preventing, responding to and managing crises. In addition to the advantages they present, social networks are also creating challenges in this arena.

In times of crisis, the most important thing as a leader of any community or organization is how you communicate the situation to your constituents. What are the key elements of a statement in a crisis? What do people expect when they are under stress and upset? There are 3 principles each statement should follow [...]

During crisis, social media is now an incredibly important tool for communication. It is critical to remember how important it is to receive information from the official authority/event organizer vs. a random Twitter update: tweets can be pushed down the feed by regular updates, the sources are not always the most reliable and tend to [...]

Tell, Teach, Involve – Part One Training and Learning for Emergency Notification and Incident Notification Personnel “Tell me and I forget, teach me, and I may remember, involve me and I learn.” ― Benjamin Franklin What and who is this series for? This blog series is focused on learning and teaching strategies and theories specifically [...]

Review of 2012 Major Events Best Practices Lessons Learned Q&A

Some organizations take a blanket approach to crisis communications. However, to be effective, it’s critical to consider every stage of the crisis separately as each stage dictates your audience’s information requirements and your response. According to Robert C. Chandler, Ph.D., internationally renowned crisis communication expert, a crisis has six stages: 1) warning, 2) risk assessment, [...]

The recent scare related to a purported “man with a gun” on the University of Rhode Island’s Kingston campus was a sobering reminder of the urgent need for thorough emergency-communications planning. Fortunately, no one was seriously injured at URI, though many were justifiably frightened. However, this event should remind each organization of their obligation to [...]

Emergency communications are rapidly evolving due in large part to advancements in technology, mobile device penetration and social media. To fulfill their obligation to protect their people and property, organizations must incorporate all viable tools into emergency planning to both communicate more effectively and gather the situational intelligence needed to make better decisions. So where [...]

Hear from Michael Smith, Senior Vice President and Chief Innovation Executive of AccuWeather Enterprise Solutions, and Claudia Dent, VP of Product Management at Everbridge, on: Extreme weather in the United States How business practices increase vulnerability How to mitigate losses from extreme weather Q&A