With the holiday season in full swing and 2018 right around the corner, it’s a great time to reflect, but also look ahead. Given all of the activity in the critical event management market this year, we thought that now would be a good time to provide some perspectives on how we see this space continuing to evolve in 2017.
As the CEM industry has matured, so have organizational approaches to both employee safety and overall business resiliency and risk management. Businesses are now expected to not only know where their employees are at all times – but also to be able to quickly and easily gather information about critical events in order to anticipate the business (and life safety) impact. That is the promise of CEM – to bring these two areas together and let organizations make well-informed, speedy decisions that help mitigate the effects of any incident on the company, and more importantly, on their employees.
So, here’s a few things you can expect to see as the industry evolves even further in 2018:
- Companies Recognize the Importance of Protecting Employees – Regardless of Location
Some employees travel for work on a regular basis. Some are on the road more than they’re off it. Some travel for vacation, while others work from home on a regular basis. The point is that every employee is different, and so is every workplace. Companies are expected to be able to know where their employees are at all times – which becomes even more important when there are critical events. This is what we call upholding a “Duty of Care.”
Are your people safe? How can I share safety information with them? This expectation continues to drive greater adoption of CEM tools that can help you dynamically track employees and communicate with them when unplanned, unsafe conditions arise.
- IT Disruptions will be included in Emergency Response Pans
Distributed Denial of Service or ransomware campaigns get all the press when it comes to IT disruptions, but any unplanned outage can disrupt a business – making it impossible to operate, or worse yet, making it impossible for your customers to operate. CEM can help companies locate the right people, and bring them together to determine the issue and correct it. With the potential for real, lasting money losses and a negative branding event, companies will be forced to make sure they include IT incidents in the list of things they need their CEM system to assist with.
- Employees Begin to See CEM as a Workplace Differentiator
Similar to the way companies will understand the need for CEM to help them locate and share information with employees, employees themselves will begin to understand the importance of this process and how it can keep them safe in a crisis. In a tight job market where companies are competing against each other for talent, organizations that can point to employee protection will stand out against those that don’t.
- The Supply Chain Industry Will Recognize the Need for CEM
An assortment of incidents and delays can disrupt supply chains. When supply chains are disrupted, store shelves aren’t stocked or materials aren’t delivered for production – which results in financial losses. CEM can integrate all the variables present – weather, threats, travel data, etc. – and help companies understand potential risks, giving them the information needed to quickly adjust routes or shift production.
Organizations in all industries are beginning to understand the need to commit to protect: employees, assets (data centers, facilities, etc.), systems (IT, infrastructure) and their brand at the same time. By working with the right technology that can ensure the latest intelligence on all of these areas is at your fingertips, more informed decisions can be made – and critical events of any kind can be quickly mitigated to reduce the impact to safety and business resiliency.