Request a Demo


Crisis Management

Crisis Management

Orchestrate Your Entire Crisis Response From One Unified Platform

Everbridge Crisis Management is integrated with the Critical Event Management (CEM) Platform, providing a single solution for business continuity, disaster recovery and emergency communication. In one application, crisis teams coordinate response activities, team members and resources to accelerate recovery times during unanticipated scenarios.

Communicate with all stakeholders through one integrated platform, so you will never have to worry that your response plans are not getting executed.

Customer Perspective

Plan and Prepare to Optimize Crisis Management

Richard Biber, the Director of Business Continuity explains how to align with the business and its mission to optimize crisis management and business continuity, and the importance of operationalizing Everbridge beyond critical events to drive additional value for the company’s employees and customers.

Maintain Command and Control

Even When Crises Evolve into Unanticipated Scenarios

Static response plans can’t account for the unpredictable nature of real-world critical events. Crisis Management provides a common operating picture for all stakeholders, and turns your passive runbooks into active tasks with the flexibility to add tasks on-the-fly when unanticipated scenarios arise.

Ensure Plans Get Executed Properly

On Time and in the Right Order

Keeping distributed teams and responders in the field coordinated and on task in the middle of a crisis often requires significant manual effort that can slow your overall recovery. Crisis Management mobilizes your response plans and allows tasks to be assigned to individuals, groups or a function.

Provide Meaningful Updates

Common Operating Picture for All Stakeholders

Providing status updates to senior management can take time away from critical response activities. Dedicated event dashboards and situation reports allow senior management to monitor response and recovery progress in real-time without having to disrupt the crisis team.

Operationalize Your Business

Crisis Management orchestrates all crisis response activities, teams and resources to accelerate recovery time and minimize the fallout from critical events, while providing real-time visibility to executive stakeholders and responders in the field.

“With this solution, we’re able to get in touch immediately. And that’s important”

PostNord, Niklas Henningsson, Group Risk Manager

Why Crisis Management?

Centralize Risk Management Across Entire Organization Under One Platform

Maintain Command and Control Within Critical Event Management (CEM) to Coordinate Solutions for:

Resilience, Safety & Business Continuity

Critical events such as severe weather, workplace violence, active assailants, and supply chain disruptions can put people, assets, and operations at risk. Crisis Management helps mitigate the impact of a crisis through automation. 

Employee traveling with wheeled luggage

Travel Risk Management

During a critical event, Crisis Management can help organizations be more resilient by finding the location of potentially impacted employees, visitors, offices, manufacturing facilities, and assets. Additionally, organizations need to be able to protect travelers by identifying potential threats in their path and enabling two-way communication while on the road.

Building a Proactive Enterprise

Crisis Management proactively assesses potential threats before they become critical events. With the right built-in risk intelligence and data feeds, supported by 24/7 analysts, your organization receives only the most relevant information fed from thousands of datastreams across weather, protest, social media, dark web, and hyper-local safety feeds to curate, filter and categorize risk events. This ensures avoidance of false positives, reduced alert fatigue, and overall faster response.

Automating Response & Communications

Automated workflows ensure that even when you and your team are not watching for threats, the system is doing it for you. With Crisis Management, SOPs, communications, and action plans can be automated and orchestrated during a crisis in order to speed up response and ensure the appropriate action is taken for a particular threat.


  • Mobilize your response
  • Accelerate time to restore operations and services
  • Minimize the cost of downtime
  • Communicate updates to all stakeholders
  • Reduce risk and liability
  • Real-time-incident status
  • “Always having updated plans and procedures….together with staff…trained in using the tool, as well as trained in Crisis Management, is an invaluable asset to us. This has made us more confident in handling severe situations(…).”

    Stockholm Water Company

  • “The Everbridge Tool has just made it easy for us to reach mass numbers of people easily….[in an] event or crisis, we are able to reach our employees in all those situations and give them the best chance of being out of harm’s way.”

    Mark Terry, Director, Global Enterprise Security at Rackspace

  • “Everbridge helps us to communicate very effectively, the unexpected.”

    Nina Boies, Vice President, Patient Throughput at DHR Health

  • “We sent a critical notification to 2,500 citizens and received an impressive 95% response. Everbridge reassures us we have the mechanisms in place to react instantly in a crisis.”

    Paolo Ghezzi, Deputy Mayor and Assessor to Civil Protection of the City of Pisa

  • “Crisis Management also became the main framework of our global policy and today we are able to audit and do follow up on all our different crisis management teams right from our mission control centre at HQ.”

    Sandvik Tooling


Everbridge is Trusted by 6,000+ Enterprise Customers

The Power of Crisis Management

  • Single CEM Platform

    Unify business continuity, disaster recovery and emergency communication in one application.

  • Event Page

    Coordinate response activities through operator dashboards, incident log and smart conferencing.

  • Dynamic Task Management

    Assign tasks to an individual, group or function, and add tasks on-the-fly.

  • Mobile Response Plans

    Execute response plans and collaborate with team members no matter device or where they are located.

  • Document Repository

    Centralize access to all response plans, tasks and associated documents.

  • communications

    Incident Chat

    Provide instant communication between responders in the field, and with the crisis team.

  • Form builder

    Form Builder

    Create advanced incident reports, surveys or journals with API automation capabilities.

  • Survey-Icon

    Survey Capability

    Manage surveys for asset owners to collect and monitor the impact of critical events.

  • Request Capability Icon

    Request Capability

    Empower employees to submit field reports from mobile devices to alert the Global Operations Security Center (GOSC).