One of the major concerns for any organization is the safety of its employees, whether they’re on-site, at a different office location, on-the-road, in the field or in the air. When a critical event or emergency strikes, organizations need to assess the impact, locate their people and communicate with them to ensure their safety and direct them to take specific actions to protect their well-being.
The threat to the landscape is growing more complex. Throughout the world, we’re seeing increases in human-made, digital and natural threats that directly impact people’s safety. Businesses, executives and security professionals must uphold “Duty of Care” to keep their people safe. Given the increased prevalence of evolving physical threats, this responsibility has only been magnified.
HealthEquity utilizes Everbridge before, during and after severe weather storms to communicate with team members to ensure the safety of their people, handle operations and to communicate decisions.
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Red Hat Global security leverages Everbridge and other solutions to gain a common operating view of their global risk landscape in order to support employee safety and business resiliency.
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KPMG defined the future of work after COVID-19 using digital alerting with a multi-channel approach.
download datasheet“Without Everbridge, our communications would not have been nearly as robust, nor effective. Our team was benefitted greatly by
the Everbridge tool.”Larry Trittschuh, Chief Security Officer, HealthEquity
Keeping people safe can be challenging, especially as more employers adopt remote and hybrid work across many geographies. To ensure employee safety and fulfill their duty of care, business leaders must understand how to protect employees, and their wellness, wherever they work or travel. But aside from maintaining compliance, fostering a safe and secure workforce is a win-win for employees and employers alike. Critical Event Management (CEM) technology can help organizations rapidly address threats and help them fulfill their duty of care.
While business travel remains essential for many organizations, the pandemic has changed when and how often employees travel, and presents new challenges for organizations who wish to keep their people safe. In addition to canceled flights, closed borders, and potential quarantines today’s business travelers also face other risks to safety and wellbeing that make fulfilling duty of care more difficult for employers than even a few years ago.
“One of the things that Duty of Care requires is two-way communication between the remote worker and the security team,” says our CSO, Tracy Reinhold. Today’s technology helps travel risk management professionals inform traveling employees of emerging threats to keep them safe and the organization running.
A traditional approach to perimeter security does little to protect remote, hybrid and traveling employees. Duty of care requires a new definition to account for these mobile, remote and traveling workers.
Organizations need to better understand where their employees are located relative to evolving risks. Can your company currently answer the following questions?
How many employees are actually in the building? How many are in the specific facility where the incident is taking place?
What happens if I have a workplace violence issue? How will I quickly account for everyone?
Where are my field workers? Are they home for the day, or are they still at the remote work site?
What if I have executives that are traveling around the country or the world? How do I know if they are safe? How do I Know if they need assistance?
To best help your organization answer these questions, there are three types of locations that must be utilized – static, last known and expected.
Where is somebody planning on being in the future? Who is visiting an office or who’s expected to be in there? Who’s known to be traveling between last Friday and next Friday? You need to be able to account for all of these people, even if that means making the best prediction possible to do so.
Where is a particular employee or group of employees right now? It may not necessarily be the building they work in most of the time, but it could be that they are currently across the campus or working remotely from a home office.
Where does someone typically work? Where do they live? It may not be where they are, but it is likely a good indication of where they might be. If something bad happens there, even if they’re not there, they may need to know about it.
We know. All of these elements allude to how difficult it can be ‘know’ where your employees are. More often than not, you may manage distributed teams or have large, dispersed campuses. However, you still need to be able to quickly locate and communicate to all your employees, whether they happen to be traveling or not, communicate to all of the employees that may be impacted, and then receive confirmation that they are safe. Your communication goal should be straightforward, something like: “I want to be able to reach out to everybody who’s in a certain location, regardless of whether they live there, if they work there, if they’re expats, or if they’re traveling there.”
Precise and timely communications are essential when dealing with impacted employees in a workplace violence situation. The specific building, floor, distance, all matter. When time is of the essence, it is essential to know exactly where the impacted employee or groups are located and send targeted messages to them to keep them safe.
Employee location information can come from a variety of sources. Depending on your company, location data is likely already available but not accessible in an actionable format. Let’s look at some common sources of location data:
The more location data sources that you can bring together, the more likely you will be able to improve the accuracy of determining ‘who is where?’ as you try to build employee lists for mustering, duty of care outreach and personal assistance.
In this interview with Cara Antonacci, VP of Global People & Culture here at Everbridge, she talks about how today’s work environment is fluid and evolving. Companies need to pivot and become agile to meet Duty of Care requirements for a remote workforce both now and in the future.
Employees are increasingly mobile and more remote. Companies urgently need to rethink their approach to employee safety, security and duty of care obligations. In today’s modern business environment, you need to ask yourself, are you prepared to EFFECTIVELY answer these three questions when the CEO calls:
If there is any chance the answer could be “no,” or unclear, then it’s time to take a new approach to meeting your Duty of Care.
White Paper: BUILD A SUCCESSFUL TRAVEL RISK MANAGEMENT PROGRAM
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Global risk intelligence, employee location data and multi-modal communications, help protect traveling employees while empowering a stronger duty of care, keeping business travelers safe wherever they go under new ISO 31030 standards.
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Expanded production has increased accidents, workplace violence is finding its way to people’s homes, and all predictions are that remote and hybrid work environments are here to stay. As an employer, you must provide training, monitoring, supervision, and support for your lone workers.
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