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Duty of Care Solutions

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Safety, Security & Compliance

Responsible People Management

One of the major concerns for any organization is the safety of its employees, whether they’re on-site, at a different office location, on-the-road, in the field or in the air. When a critical event or emergency strikes, organizations need to assess the impact, locate their people and communicate with them to ensure their safety and direct them to take specific actions to protect their well-being.

The threat to the landscape is growing more complex.  Throughout the world, we’re seeing increases in human-made, digital and natural threats that directly impact people’s safety. Businesses, executives and security professionals must uphold “Duty of Care” to keep their people safe. Given the increased prevalence of evolving physical threats, this responsibility has only been magnified.

Companies Who Make Duty of Care a Priority Trust Everbridge

Because Compliance and Safety are too Important to Take on Alone

“Without Everbridge, our communications would not have been nearly as robust, nor effective. Our team was benefitted greatly by
the Everbridge tool.”

Larry Trittschuh, Chief Security Officer, HealthEquity

Duty of Care for Remote, Hybrid and Traveling Workforce

Keeping people safe can be challenging, especially as more employers adopt remote and hybrid work across many geographies. To ensure employee safety and fulfill their duty of care, business leaders must understand how to protect employees, and their wellness, wherever they work or travel. But aside from maintaining compliance, fostering a safe and secure workforce is a win-win for employees and employers alike. Critical Event Management (CEM) technology can help organizations rapidly address threats and help them fulfill their duty of care.

Read the White Paper

Business Travelers

Monitor Threats, Communicate and Protect

While business travel remains essential for many organizations, the pandemic has changed when and how often employees travel, and presents new challenges for organizations who wish to keep their people safe. In addition to canceled flights, closed borders, and potential quarantines today’s business travelers also face other risks to safety and wellbeing that make fulfilling duty of care more difficult for employers than even a few years ago.

Employee Traveler

Overcome Safety Challenges for a Global Workforce

Location and Situational Awareness Help Improved Employee Protection

A traditional approach to perimeter security does little to protect remote, hybrid and traveling employees. Duty of care requires a new definition to account for these mobile, remote and traveling workers. 

Organizations need to better understand where their employees are located relative to evolving risks. Can your company currently answer the following questions?

  • How many employees are actually in the building? How many are in the specific facility where the incident is taking place?

  • What happens if I have a workplace violence issue? How will I quickly account for everyone?

  • Where are my field workers? Are they home for the day, or are they still at the remote work site?

  • What if I have executives that are traveling around the country or the world? How do I know if they are safe? How do I Know if they need assistance?

To best help your organization answer these questions, there are three types of locations that must be utilized – static, last known and expected.

  • geo location

    Expected Location

    Where is somebody planning on being in the future? Who is visiting an office or who’s expected to be in there? Who’s known to be traveling between last Friday and next Friday? You need to be able to account for all of these people, even if that means making the best prediction possible to do so.

  • Last Known Location

    Where is a particular employee or group of employees right now? It may not necessarily be the building they work in most of the time, but it could be that they are currently across the campus or working remotely from a home office.

  • Static Location

    Where does someone typically work? Where do they live? It may not be where they are, but it is likely a good indication of where they might be. If something bad happens there, even if they’re not there, they may need to know about it.

We know. All of these elements allude to how difficult it can be ‘know’ where your employees are. More often than not, you may manage distributed teams or have large, dispersed campuses. However, you still need to be able to quickly locate and communicate to all your employees, whether they happen to be traveling or not, communicate to all of the employees that may be impacted, and then receive confirmation that they are safe.  Your communication goal should be straightforward, something like: “I want to be able to reach out to everybody who’s in a certain location, regardless of whether they live there, if they work there, if they’re expats, or if they’re traveling there.”

  • “The internal communications tools brighten the office making it more vibrant. It has positively impacted staff engagement levels and brand alignment.”

    Matt East, Internal Communications, Vodafone NZ

  • “We’re finally getting the message cut through that’s so essential for our employees, and ultimately for the patients we care for.”

    Mitze Amoroso, Chief Information Officer, ArchCare

  • On the communications side, for us to be able to send messaging out to account for our associates 20 minutes before it shows up in open media is a critically important anticipatory act rather than a reactionary act. The Everbridge tool has been a phenomenal solution for us.”

    Alan Borntrager Head of Global Security, Safety and Resilience at Red Hat

  • “Without Everbridge, our communications would not have been nearly as robust, nor effective. Our team was benefitted greatly by the Everbridge tool.”

    Larry Trittschuh, Chief Security Officer, HealthEquity

  • “Everbridge Engage helped us achieve significantly better survey response rates and reduce repetitive tasks for IT.”

    William Wan, Head of Teaching Technologies, HKUST

 

Location-Aware Technology

Precise and timely communications are essential when dealing with impacted employees in a workplace violence situation. The specific building, floor, distance, all matter. When time is of the essence, it is essential to know exactly where the impacted employee or groups are located and send targeted messages to them to keep them safe.

Employee location information can come from a variety of sources. Depending on your company, location data is likely already available but not accessible in an actionable format. Let’s look at some common sources of location data:

location technology for duty of care

  • Mobile App check-ins can provide a geo-tagged indication of ‘last known’ location.
  • Building access control and badging systems like Lenel, Tyco and S2 can tell you who badged in to a building at a particular time.
  • Wired and wireless network access points like Cisco can indicate what floor and building people are in.
  • Office hoteling systems like Dean Evans can tell you who has reserved office space.
  • Corporate travel management systems and medical and security assistance providers like International SOS can provide travel itinerary data (flights, hotels, rail travel, etc.)

The more location data sources that you can bring together, the more likely you will be able to improve the accuracy of determining  ‘who is where?’ as you try to build employee lists for mustering, duty of care outreach and personal assistance.

Evolving Work Trends

How Do Employers Adapt?

In this interview with Cara Antonacci, VP of Global People & Culture here at Everbridge, she talks about how today’s work environment is fluid and evolving.   Companies need to pivot and become agile to meet Duty of Care requirements for a remote workforce both now and in the future.

Get the Right Plan and Tools to Meet Duty of Care

Employees are increasingly mobile and more remote. Companies urgently need to rethink their approach to employee safety, security and duty of care obligations. In today’s modern business environment, you need to ask yourself, are you prepared to EFFECTIVELY answer these three questions when the CEO calls:

1

Are my employees safe?

2

Which employees need help?

3

Who else from my company is headed to a potentially dangerous situation?

If there is any chance the answer could be “no,” or unclear, then it’s time to take a new approach to meeting your Duty of Care.

White Paper: BUILD A SUCCESSFUL TRAVEL RISK MANAGEMENT PROGRAM