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In today’s fast-paced world, organizations face numerous challenges when it comes to ensuring the safety and well-being of their employees during critical events. That’s where the integration of E911 and mass notification technologies can make a significant difference. In this blog, we will explore five compelling reasons why organizations should embrace the powerful combination of these emergency management solutions. By understanding the benefits of integrating E911 and mass notification systems, you’ll gain valuable insights into how these tools can enhance safety, increase productivity, ensure compliance, improve coordination, and enhance your organization’s reputation. 

Enhanced safety  

By integrating an E911 solution with mass notification, organizations can enhance employee safety by enabling on-site staff to immediately assist in emergencies and informing the proper stakeholders of emergency situations in real-time.   

By using the most accurate location of the caller, E911 routes emergency calls to the appropriate Public Safety Answering Point (PSAP), enabling the quickest response possible from first responders and on-site staff. 

If someone were to dial 9-1-1 from the organization’s network, an integrated E911 and mass notification system with incident communications enables response teams to be deployed while security teams, administrative personnel, and office managers are alerted of the emergency in real-time. This not only expedites management but allows businesses to keep other employees safe should the emergency affect them as well.   

For example, if an individual dials 9-1-1 about a fire occurring in a multi-story office building, an E911 and mass notification integration:   

  • Provides emergency responders the exact location of the emergency caller  
  • Automatically alerts security teams to respond to the incident  
  • Notifies other on-site personnel so they are prepared to help responders quickly get to the scene  

If the situation impacts others in the building, organizations can use the same system to send alerts out to those in the building to tell them to evacuate.  To successfully enhance safety, leaders and security professionals also need to understand where their current gaps in emergency management lie. In our recent white paper, “From Chaos to Control,” we provide a checklist of the right questions to ask so leaders can easily determine where they need to focus their efforts.

With timely and effective communication, businesses can minimize disruption during emergencies and avoid downtime caused by ineffective response.  

Increased productivity   

According to a 2023 Total Economic Impact™ Study conducted by Forrester Consulting on behalf of Everbridge, recaptured employee productivity amounted to $861,000 over a three-year span with implementation of a mass notification solution like Everbridge. For security teams, the increased productivity totaled $607,500 annually*. 

The study showed a 25% reduction in downtime attributable to Everbridge solutions as a result of earlier alerts and faster response team communication.   

A Global Security Operations Manager featured in the study stated, “[We were] manually uploading employee addresses into online maps and then, as an incident occurred, teams were pushing the incident onto the map trying to figure out what the potential impact was. The process was very manual and tedious.”  

With an integrated E911 solution and mass notification system with incident communications, organizations can expand their real-time insights on potentially disruptive emergencies, giving them more time to avoid impact and protect employee productivity.   


Investing in E911 and mass notification with incident communications can help businesses comply with federal safety regulations, created by agencies such as the Federal Communications Commission (FCC) and the Occupational Health and Safety Administration (OSHA), and protect them from potential legal liabilities.   

OSHA has developed safety standards that require employers with 10 or more employees to have a documented emergency action plan in the workplace, available for employees to review. Off-site or work-from-home employees are not exempt from federal laws regarding employee safety.   

With a mass notification system in place, organizations can have multiple emergency action plans ready for review and activation should a critical event occur. Managers can automatically send real-time alerts and instructions to groups and individuals during critical events and benefit from two-way communications to ensure all their people are out of harm’s way.  

Additionally, regulations are now in place that require the use of E911 technology:  

  • Kari’s Law requires direct dialing to 9-1-1 and automatic notification to front desk or security personnel.    
  • The RAY BAUM’s Act requires organizations to provide a “dispatchable location” of an emergency caller to the emergency call center or PSAP, which includes their detailed location information such as a street address, floor, apartment, or suite number.  

E911 solutions ensure organizations maintain compliance with both Kari’s Law and the RAY BAUM’s Act by finding emergency callers, routing their calls to the nearest emergency call centers, and notifying the appropriate security or administrative personnel. Most importantly, E911 helps companies protect their workforce, especially as mobile and work-from-home models become more common.   

Together, E911 technology and mass notification with incident communications systems ensure organizations remain 100% compliant with federally mandated regulations.

Improved coordination  

When E911 and mass notification solutions are paired together, organizations can reduce the time it takes to alert the proper individuals or groups about the existence of an emergency within their network. This allows for improved coordination and can provide extra time to better manage critical events.   

Take Santander as an example, the 16th largest banking institution in the world, which has over 400 branches across the Eastern U.S. alone. After implementing Everbridge Mass Notification, they reduced their time to notify employees by 100%. They saved 10-15 minutes for every alert and potentially up to 30 minutes for the entire notification lifecycle.   

With Everbridge E911 integrated with Mass Notification, organizations can automatically alert managers whenever an emergency call is made from the organization’s network in addition to risk events such as severe weather, IT disruptions, or physical security disturbances. This provides a holistic view of potential risk and enables teams to coordinate response more quickly, no matter the type of event they are managing.   

Improved reputation  

When organizations demonstrate an active commitment to employee safety and prioritize duty of care to employees, they can positively influence their reputation. Employees who feel protected and safe in their workplace are much more likely to remain with their company, which improves retention rates and helps overall brand image.  

To further improve retention rates, organizations must actively uphold their duty of care, not just discuss their commitment to the concept. This requires businesses and security professionals to prioritize effective emergency management and response to physical and digital threats that might impact their teams. Implementing an integrated approach to mass notification and E911 helps organizations more quickly identify emergencies and take the proper steps toward resolution to best protect their employees and make sure they feel safe and secure. 

Build more resilient operations  

The integration of E911 solutions and mass notification technologies is a crucial step for organizations looking to enhance their emergency management capabilities. By leveraging accurate location data and real-time communication channels, organizations can significantly improve employee safety during critical events. Furthermore, the integration of these tools boosts productivity by minimizing disruption and response time, ensuring business continuity. Compliance with federal safety regulations, such as Kari’s Law and the RAY BAUM’s Act, becomes seamless with E911 and mass notification systems. The improved coordination and faster response provided by these integrated solutions empower organizations to handle emergencies efficiently and mitigate potential risks. Lastly, by prioritizing employee safety and demonstrating a commitment to duty of care, organizations enhance their reputation and foster a positive work environment. 

In today’s unpredictable world, integrating emergency management tools is not just an option; it’s a necessity for organizations that value the well-being of their employees and strive for operational resilience.  

To learn more about the importance of integrated notification and response systems in emergency situations, we invite you to read our latest whitepaper, “From chaos to control: the importance of integrated notification and response systems in emergency situations.”  

Take the proactive step towards building resilience and gaining control during emergencies with Everbridge.  

*Study results were based on a composite organization comprised of interviewees with experience using the Critical Event Management (CEM) platform.  

A Q&A with Lee O’Sullivan, Everbridge Head of Global Security Operations

Countless factors could impact your employees’ well-being while on the road—from severe weather and natural disasters to geopolitical conflicts. When incidents occur, Everbridge has organizations covered. Our comprehensive traveler assistance service is designed to address any event that could impact the health, safety, or wellbeing of a corporate traveler.  We have a wealth of experience in successfully extracting travelers from scenes of crisis, outbreak of war, or other life-threatening incidents.


What are the ways in which you meet specific requirements for protecting business travelers, including security training and preparation, kidnap and ransom insurance, and evacuation protocols?

When we receive any type of security request to support business travelers, whether they are executives, whether it’s the CEO, whatever level they’re at, the process begins with a risk assessment that looks at several different elements of what we would call their “risk profile.” Those elements can be the company itself, the individual, their itinerary, the reason they’re traveling. We pull all this information together and provide a recommendation on the appropriate level of security for that individual. If we’re looking at high net worth or senior executives, they have a higher risk profile, because they may be more likely to be targeted because of who they are, what their role is, be that on business, travel, or in their personal life. In most cases, we would recommend some form of security for a senior executive. 

We also think about what needs to happen before the trip. First, is there some form of training that either that individual, or the security team, or the management team needs to receive? If we’ve identified there’s a high kidnap and ransom threat as part of our risk assessment, we may suggest that the individual travelling receives some form of Kidnap & Ransom (K & R) training on indicators that they’re being targeted and what to do if they are kidnapped. Additionally, we can offer training for the management team on what to do if there is a kidnap situation.

Everbridge Visual Command Center (VCC) pinpoints global Risk hotspots on July 26, 2023, including Conflict, Terrorism, Natural Disasters, Transportation Disruptions, and Disease Outbreaks.

We put all of this under a broad description of what we call “secure journey management” and there are a number of different services that we provide as part of that. At its most basic level, it provides a security team to move people from points A to B. Additionally, we look at what contingency planning needs to be in place prior to the trip. If there is a security incident of some type, how do we plan to respond? One of our core services is global security assistance. We’ve got a proven pedigree of providing support to clients on a global scale. So, if there is an incident and we need to evacuate an individual, we’ve already got procedures and processes set up.  

What are some of the most important considerations when dealing with expats and business travelers? 

Today, people often require a little bit more assistance than they might have prior to 2020. At the same time, the expectations of what can be provided globally may not always be achievable because different countries have different services available to travelers. We feel that we can best manage people’s expectations by excellent and thorough preparation and personal contact with our subject matter experts when required. 

Can you discuss the challenges associated with travel risk management for the executive traveler demographic? 

I’d probably say one of the biggest challenges that we face with a lot of senior executives is they feel that they don’t want security. Therefore, we have to balance their wishes with the company wanting some form of security to be in place. We have several ways of approaching this. For one, not all security is provided in an overt manner. For example, if a client feels he doesn’t want security because he feels he doesn’t want an overt security team surrounding him providing that deterrent or protection, we can provide a more low-key, low profile security team that’s more in the background, but still there if something does go wrong. 

Everbridge Resilience Insights showing the total number of Risk Events related to Civil Unrest, Conflict, and Terrorism/Suspicious Activity over 30 days in June – July, 2023.

If they’re completely hostile to a security team being there with them, we can have a security team that’s on standby, able to deploy if there is some sort of security incident. At the very least, what we can look to have some sort of tracking device with them; so, if something goes wrong, we know where they are, and we can deploy. Then, we have the final option of having no security, in which we then go back to training. If you’re not going to have a security team because you’re hostile to any form of security, we can at least give you some personal security training that enables you to identify certain risks and how to respond. 

Could you share some experiences and lessons learned? 

I would say the biggest lesson of the last few years has been that we need to be agile to respond to so-called unexpected events, be it a viral pandemic, global lockdowns, energy shortages, wars, or natural disasters. We can never rest or think we have achieved the perfect model of providing [security] assistance. Instead, we need to constantly examine how to provide the best possible service for our clients. The combination of high-end technology, our travel apps, and our [security] colleagues, make it possible for us to respond to each situation in a bespoke fashion. 

Additionally, we’ve learned that the most important part of providing any level of security to any individual traveling is intelligence and planning. It’s getting as much information as you can, not only about the location that they’re going to, but building that risk profile by identifying potential vulnerabilities and potential risks.  

Maybe something as simple as they’ve never visited a certain region and they’re not aware of the cultural norms. Just by not being aware, they could potentially put themselves into a hazardous situation where they say or do something that’s not accepted in that country. When you are providing protection, it’s unwise to overly focus just on that physical security team. Most of security operations are based on a lot of contingency planning and a lot of intelligence research.  

Speak to an Everbridge Resilience Expert: To speak with Lee or a member of our Everbridge team related to travel risk management, please contact

Workplace violence is a significant concern that affects employee well-being and safety as well as the overall success of a business. According to statistics from the Bureau of Labor Statistics (BLS), workplace violence impacts over 37,000 US workers each year. This issue not only poses severe consequences for all employees but can introduce hefty costs for organizations. As employers, it is crucial to prioritize the safety of employees and take proactive measures to prevent workplace violence and maintain operations.

In this blog, we will explore practical strategies to ensure safe workplaces and reduce the risk of violence. If you’d like information specifically about active shooter preparedness, read our new “2023 Active Shooter Preparedness Report” to learn valuable insights from over 800 organizations. 

1. Create violence, harassment, and bullying prevention policies 

Establishing comprehensive policies addressing violence, harassment, and bullying is essential. These policies should clearly define unacceptable behavior, provide guidelines for reporting incidents, and outline disciplinary measures. By establishing a zero-tolerance approach and communicating it to all employees, organizations can foster a culture of respect and create a safer work environment. Regularly review and update these policies to ensure their effectiveness and alignment with evolving workplace dynamics. 

2. Implement training and awareness programs 

Training and awareness programs play a crucial role to prevent workplace violence. These programs should cover topics such as anti-bullying strategies, conflict resolution, mental health awareness, and the five types of violence (criminal intent, customer/client, worker-on-worker, domestic, and ideological). By educating employees on recognizing warning signs, managing conflicts, and promoting a culture of non-violence, organizations can empower individuals to respond effectively. Offer periodic refresher training sessions to reinforce these principles and provide employees with the tools to de-escalate potentially volatile situations. 

3. Establish clear reporting procedures 

Employees need to feel confident in reporting incidents without fear of retaliation. Employers should establish reporting mechanisms that ensure trust, confidentiality, and a commitment to addressing concerns promptly. It is crucial to communicate these reporting procedures clearly to every employee, making them aware of the channels available and emphasizing that their safety is a top priority. Provide multiple avenues for reporting, such as anonymous hotlines or online reporting systems, to accommodate different preferences and comfort levels. 

4. Enhance site security measures 

Implementing security measures can significantly help prevent workplace violence. This includes visitor access management, video surveillance systems, security guards or patrols, entry systems (such as key cards or pins), and panic buttons. By having these measures in place, and integrating systems, organizations can deter potential threats and provide a sense of security to employees. Conduct regular assessments of security protocols to identify any vulnerabilities and make necessary improvements to ensure an effective security infrastructure. 

5. Perform regular risk assessments 

Regular risk assessments are vital for identifying potential areas of improvement. Assessments should evaluate training completion rates, adherence to policies, and any gaps in preventive measures. By conducting thorough risk assessments, organizations can proactively address vulnerabilities and take corrective actions to enhance safety protocols. Engage employees in the risk assessment process by soliciting their feedback and observations to gain valuable insights into potential risks and implement targeted interventions. 

6. Use communication channels to ensure employee safety 

In dangerous or life-threatening situations, effective communication channels are critical. Employers should utilize emergency communication tools and systems to disseminate timely information to employees. Emergency notification systems, mobile apps, or panic buttons can be employed to quickly alert and guide employees during crises, ensuring their safety. Conduct regular drills and simulations to familiarize employees with emergency procedures and test the efficiency of communication channels. 

7. Maintain a healthy workplace 

A healthy work environment contributes to overall employee well-being and reduces the likelihood of violence. Organizations should foster a professional and caring workplace culture that promotes open communication, work-life balance, and professional development opportunities. Implementing employee well-being programs and providing resources for mental health support can also contribute to a positive and safe work environment. Encourage open dialogue, establish employee assistance programs, and offer flexible work arrangements to support a healthy work-life balance. 

8. Conduct post-event analysis 

Following any workplace violence incident, a thorough post-event analysis is crucial. This analysis involves assessing the reasons behind the event, identifying any system failings, and determining what preventive measures can be implemented to prevent similar incidents. By learning from past experiences, organizations can adapt policies and prevention methods to strengthen their overall safety protocols. Involve employees in the analysis process by encouraging them to provide insights and suggestions for improvement. 

Build resilience against workplace violence  

Preventing workplace violence is an imperative responsibility for employers. By implementing preventive measures such as comprehensive policies, training programs, effective reporting systems, security measures, regular risk assessments, communication channels, and maintaining a healthy work environment, organizations can significantly reduce the risk of workplace violence.  

It is vital to continuously evaluate and improve preventive strategies to ensure the ongoing safety and well-being of employees. Together, we can create workplaces where employees feel protected, respected, and can thrive without the fear of violence. By prioritizing safe environments, employers demonstrate their commitment to employee well-being and create a foundation for a harmonious and productive workplace. 

For more specific information on active shooter preparedness, download this year’s, “2023 Active Shooter Preparedness Report”. Learn from over 800 organizations on this important topic and how to do better to keep our people safe and organizations running.  

The duty to care for employees and protect them from undue risk has never been more important. Each year, the U.S. experiences an estimated 240 million calls made to 9-1-1. Because of this, lawmakers have enacted federal regulations like Kari’s Law and the RAY BAUM’s Act. These legislations help ensure certain protections are provided during emergency situations. For example, emergency calls must be routed to the correct call center and a caller’s exact location needs to be easily identifiable.  

Mass notifications help organizations fulfill their duty of care

However, businesses should not just prioritize compliance with these important federal legislations. Leaders need to be able to quickly alert their people to keep them out of harm’s way. By integrating E911 technology with enhanced notification and alerting software, organizations can ensure 100% compliance while protecting their people. These solutions help to define the “who, when, and where” during emergency situations and automatically communicate this information to employees. Below, we will explain the many benefits organizations gain by integrating E911 and mass notification systems.

Organizations have an obligation to keep employees safe, whether they are on-site, working remotely, or traveling for business. Businesses and security professionals must be able to effectively respond to physical and digital threats that might impact their teams. This responsibility is only magnified by today’s increase in risk events.    

With an automated mass notification system, organizations can quickly reach team members anywhere, anytime. Leaders can notify their teams in case of emergency, enable reliable two-way communication, and mobilize a response team if necessary.

Read our white paper, “From Chaos to Control: The importance of integrated notification and response systems in emergency situations”, to learn more.

E911 technology enables compliance with U.S. federal legislation 

Organizations are now required to comply with two E911 regulations: Kari’s Law and the RAY BAUM’s Act:

Kari’s Law

Kari’s Law requires that anyone must be able to dial 9-1-1 from a multi-line telephone system (MLTS) and reach services without interruption or delay. The law was made in honor of Kari Hunt whose daughter tried dialing 9-1-1 on her behalf. However, she could not reach help due to having to dial “9” before 9-1-1.

The RAY BAUM’s Act

The RAY BAUM’s Act requires organizations to automatically provide an emergency caller’s “dispatchable location” to the nearest emergency call center or Public Safety Answering Point (PSAP). The dispatchable location must include detailed location information such as a street address, floor, apartment, or suite number. The goal is for emergency responders to be able to find the caller without undue delay.

These regulations ensure that individuals receive critical help as quickly and easily as possible during emergencies. Additionally, Kari’s Law and the RAY BAUM’s Act helps responders reach a caller’s exact location even inside large, crowded buildings. E911 solutions ensure compliance with these two federal regulations and help fulfill an organization’s duty of care to employees. With cloud-based E911 solutions, companies can protect their workforce, especially as mobile and work-from-home models become the standard.

E911 addresses three business challenges:  

  • Find: Quickly locate an employee who dials 9-1-1. 
  • Route: Correctly route a 9-1-1 call to the PSAP closest to the caller’s location versus the headquarters’ location.  
  • Notify: Ensure on-site security is aware of the emergency, where it is located in the building or campus, and whether they can provide additional help to the emergency caller or first responders upon arrival.

More powerful together: Combining RedSky E911 and mass notification with incident communications

Organizations can enhance emergency management, streamline everyday operations, and strengthen organizational resilience with an integrated E911 and mass notification solution. Automating mass notifications helps to increase efficiency and improve the impact your team members can make in critical situations.  

Overall, organizations need to uphold their duty of care to employees and promote a safe, secure environment. Beyond that, compliance with Kari’s Law and the RAY BAUM’s Act is a federal mandate. Companies may be liable if emergency callers cannot reach 911 services or be located within your enterprise. Organizations can achieve duty of care and federal compliance goals by combining E911 and mass notification technology.  

Everbridge provides organizations in the U.S. and Canada with a world-class, integrated E911 and mass notification solution. E911 powered by RedSky ensures federal E911 compliance while Everbridge Mass Notification enhances incident communications. Whether on or off campus, our platform dynamically locates users, routes the 9-1-1 call to the nearest PSAP, and notifies security personnel. Everbridge can also automatically alert designated individuals of the emergency and leaders can facilitate evacuations or take additional actions if necessary.  

To begin your journey toward compliance and a safer, more resilient organization, read “From Chaos to Control: The importance of integrated notification and response systems in emergency situations”.   

Curious about enhancing your notification capabilities or complying with federal E911 legislation? Get in touch at to learn more. 

The costs associated with climate change are mounting, with significant financial losses affecting organizations across industries. The financial impact of climate change is expected to become more extreme with time. Without proactive measures in place to protect organizations, the costs alone could devastate businesses.

According to the 2022 Navigating Climate Threats and Proactive Mechanisms to Achieve Business Climate Resilience report commissioned by Everbridge, “record numbers of severe weather events attributed to climate change—such as hurricanes, droughts, extreme temperatures, and flooding—have resulted in more than $2.2 billion in damage to physical assets in the US alone.” Climate-related disasters are only increasing, which is in turn increasing the costs associated without proper mitigation steps.

The financial impact of climate change on organizations

The cost of climate change on organizations is multi-faceted, and the consequences can be severe. Extreme weather events such as floods, droughts, and hurricanes can damage physical assets and disrupt supply chains. The cost of replacing damaged equipment and inventory, along with the costs associated with repairs, downtime, and lost productivity, can significantly impact a company’s bottom line. In addition to the direct costs, businesses may also face legal liabilities and reputational damage.

For example, in February 2021 a severe winter storm hit Texas, causing widespread power outages and water shortages. This resulted in disruptions to various industries, including oil and gas, chemical, and manufacturing, and the estimated cost of damages was over $10 billion. The storm forced companies to halt production, leading to lost revenue and supply chain disruptions. In addition, companies faced legal liabilities and reputational damage due to their inadequate preparation and response to the extreme weather event.

The impact of climate change on supply chains can also be significant. As climate change affects agricultural yields, energy availability, and transport infrastructure, organizations that depend on global supply chains may face disruptions and increased costs. This can lead to increased prices for consumers, decreased demand, and lower revenue for businesses.

Real estate and infrastructure assets are also at risk due to climate change. Rising sea levels, increased flooding, and extreme weather events can damage properties, resulting in loss of property value and repair costs. In some cases, businesses may be forced to relocate or shut down operations entirely.

For example, in July 2021, parts of Germany and Belgium experienced extreme floods, leading to significant damage to infrastructure, homes, and businesses—not to mention the loss of life. The floods caused disruptions in the supply chain, with roads and railways blocked, and power outages affecting the functioning of businesses. Chemical factories were shut down due to the floods, leading to a shortage of raw materials for other industries. The economic impact of the floods was estimated to be billions of euros, with businesses facing significant costs for repairs, lost production, and lost revenue. This event highlights the need for organizations to consider the potential impacts of climate change on their supply chain and develop proactive measures to mitigate the risks.

The consequences of climate change are not just environmental but also economic and social, with far-reaching effects that are being felt by individuals, businesses, and governments alike. Urgent action is needed to mitigate the effects of climate change, including implementing proactive measures to protect organizations and individuals from the financial impact of climate disasters.

Steps organizations can take to mitigate the risks

To mitigate the risks associated with climate change, organizations can take several proactive measures. One of the most crucial steps is to assess the risks and vulnerabilities of their operations and supply chains. This involves identifying areas that are most at risk and developing contingency plans to manage disruptions. Organizations can also reduce their carbon footprint by adopting sustainable practices, such as energy-efficient processes and renewable energy sources.

Investing in resilient infrastructure and real estate can also help businesses protect themselves from the impact of climate change. This includes designing buildings and properties that can withstand extreme weather events and protect assets. Another key strategy is to build a resilient supply chain by diversifying suppliers, developing local sourcing options, and investing in technology that can monitor supply chain risks.

By taking these steps, businesses can proactively protect themselves from the impact of climate change and create a more sustainable future. It’s not just the right thing to do for the environment and society, but also for a business’s bottom line.

Solutions for your organization

The financial impact of climate change will become more extreme with time, and without proactive measures to protect organizations, the costs could cripple organizations. The evidence is clear that the cost of climate change is significant and growing. It is imperative that organizations take action now to mitigate the effects of climate change and build resilience to protect their people, products, and supply chains.

Everbridge provides organizations with a platform and a comprehensive suite of tools that enable them to prepare for, respond to, and recover from any climate disaster, reducing costs and keeping people safe. With our public safety, digital operations, people resilience, business operations, and smart security solutions, the Everbridge critical event management platform provides organizations with the tools and capabilities needed to reduce financial vulnerabilities and keep organizations running.

Download the complete white paper “Focusing on climate resilience can reduce financial vulnerabilities for organizations” to learn more about how Everbridge can help your organization be successful.

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